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For Companies At a Glance
- Tasks: Optimise customer journeys and run A/B tests to enhance user experience.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days leave, enhanced pay, and access to an on-site gym.
- Why this job: Be part of a dynamic team and develop your skills in conversion optimisation.
- Qualifications: Degree in data or business management preferred; interest in CRO is a plus.
- Other info: Great career progression and bespoke training opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.
Why be a CRO Executive at THG?
As a CRO Executive at THG, you'll have the opportunity to work across multiple leading brands in a dynamic and fast-paced environment. You'll collaborate with cross-functional teams, have access to cutting-edge tools, and play a key role in optimising customer journeys. THG offers clear career progression pathways, bespoke training programmes, and exposure to industry-leading practices, making this a perfect role to develop your expertise in conversion optimisation.
As a CRO Executive, you’ll:
- Identify CRO opportunities across the customer journey, including landing pages, PDPs, PLPs, checkout, and account areas.
- Plan, execute, and analyse A/B and multivariate tests using experimentation tools.
- Translate insights into clear test hypotheses and prioritised experimentation roadmaps.
- Own test setup, QA, monitoring, and post-test analysis.
- Work closely with UX designers to validate design hypotheses and ensure user-centric solutions.
What skills and experience do I need for this role?
- A bachelor’s degree in data, communications, maths/physics, business management, or a related field is preferred.
- Interest or experience as a CRO specialist or in a similar customer success role.
- Knowledge of online customer behaviour analysis and related platforms.
- Experience in gathering and interpreting customer success information.
- Proficiency in data analytics and CRO software.
- Strong interpersonal skills and a customer-focused approach.
- Excellent organisational, prioritisation, and time management skills.
- Ability to communicate results clearly and suggest actionable next steps for improvement.
What’s in it for me?
- Access bespoke development programmes designed by our in-house L&D team.
- Develop your expertise through our upskilling programme delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays.
- Enjoy your birthday off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Access face-to-face and virtual appointments with our in-house GP.
- Access to our in-house CBT therapist.
- 24/7 Employee Assistance Programme (EAP) provided by Bupa.
- State-of-the-art on-site gym and access to an on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop and barber.
- Receive up to £1000 for referring the perfect candidate who passes their probation.
- Anniversary gifts for 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester
✨Tip Number 1
Get to know THG and Myprotein inside out! Research their brands, values, and recent projects. This way, when you get that interview, you can show off your knowledge and passion for the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for your interview by practising common CRO-related questions. Think about how you’d approach A/B testing or customer journey optimisation. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at THG.
We think you need these skills to ace CRO (Conversion Rate Optimisation) Executive - Myprotein in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRO Executive role. Highlight relevant experience and skills that align with what we’re looking for, like your knowledge of customer behaviour analysis and data analytics.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about conversion rate optimisation and how your background makes you a great fit for our team at THG.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, don’t forget to showcase your analytical skills in your application. Mention any tools or software you’ve used and how you’ve applied them to improve customer journeys.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at The Hut Group
✨Know Your CRO Stuff
Make sure you brush up on your conversion rate optimisation knowledge. Understand the key metrics and tools used in the industry, especially those relevant to Myprotein. Being able to discuss A/B testing and customer journey optimisation confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analytics and how you've used it to drive results in previous roles. Bring examples of how you've gathered and interpreted customer success information, and be ready to suggest actionable next steps based on your findings.
✨Be User-Centric
Since the role involves working closely with UX designers, demonstrate your understanding of user-centric design principles. Share any experiences where you’ve validated design hypotheses or improved user journeys, as this will highlight your collaborative spirit and focus on customer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges the CRO team is facing. This not only shows your interest in the role but also gives you a chance to assess if THG is the right fit for you.
