At a Glance
- Tasks: Lead a dynamic CRM team and drive customer engagement through innovative strategies.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and access to a state-of-the-art gym.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make an impact in the beauty industry while developing your career in a fast-paced environment.
- Qualifications: 3+ years in CRM, strong analytical skills, and experience in eCommerce or retail.
The predicted salary is between 35000 - 45000 £ per year.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Why be a CRM Manager at THG Beauty?
We are looking for an established CRM Manager to support the delivery of the CRM strategy across the UK and Ireland markets. This role will be responsible for leading a well-organised, ambitious and high-performing CRM team while ensuring the successful delivery of customer communications across email and push notifications. You’ll confidently step into an established CRM function, build strong relationships across the business, and work closely with the Senior CRM Manager to drive customer engagement, retention and commercial performance throughout the maternity cover period.
As a CRM Manager, you’ll:
- Support the Senior CRM Manager on strategic CRM projects, team development and channel growth.
- Develop monthly CRM plans across email and push notifications that align with the overall LOOKFANTASTIC CRM strategy, balancing commercial objectives with an exceptional customer experience.
- Create, optimise and manage automated customer journeys and workflows to improve engagement, retention and customer lifetime value.
- Own the delivery of monthly activation plans, including campaign briefs, execution and performance wrap-ups.
- Partner with the Retail Media team to maintain a collaborative relationship and review ongoing commercial agreements.
- Lead a test-and-learn programme across CRM channels, including planning, implementation, analysis and recommendations to continuously optimise performance.
- Identify opportunities to improve the customer journey and implement initiatives that enhance customer satisfaction, retention and lifetime value.
- Present CRM performance, insights and recommendations in trading meetings and communicate results confidently to senior stakeholders.
- Manage, coach and develop a high-performing CRM team, ensuring campaigns are delivered to a high standard while supporting individual development and career progression.
- Ensure CRM activity is delivered accurately, on time and in line with brand guidelines and business priorities.
- Keep up to date with CRM best practice, industry trends, consumer behaviour and relevant legislation.
What skills and experience do I need for this role?
- 3+ years' experience in a CRM role, with direct line management experience.
- Proven experience using CRM and marketing automation platforms.
- Strong analytical skills with the ability to interpret data and turn insights into actionable recommendations.
- Experience managing multiple campaigns and priorities in a fast-paced environment.
- Confident presenting to and influencing senior stakeholders.
- Excellent communication and stakeholder management skills.
- Highly organised, self-motivated and able to manage multiple projects simultaneously.
- Strong attention to detail.
- Experience working across multiple markets.
- Beauty, retail or eCommerce CRM experience.
- Experience working with loyalty programmes or customer retention initiatives.
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRM Manager (12m FTC) | LOOKFANTASTIC New UK, Manchester employer: The Hut Group
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a CRM Manager in our Manchester office, you'll benefit from bespoke development programmes, generous leave policies, and a supportive environment that prioritises employee growth and well-being. Join us to be part of a dynamic team that is shaping the future of beauty and sports nutrition while enjoying unique perks like staff discounts and access to state-of-the-art facilities.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (12m FTC) | LOOKFANTASTIC New UK, Manchester
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if The Hut Group is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like The Hut Group and demonstrate your commitment to the field.
We think you need these skills to ace CRM Manager (12m FTC) | LOOKFANTASTIC New UK, Manchester
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like CRM Manager (12m FTC) | LOOKFANTASTIC New UK, Manchester at The Hut Group, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to CRM Manager (12m FTC) | LOOKFANTASTIC New UK, Manchester at The Hut Group. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at The Hut Group
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
