At a Glance
- Tasks: Support CRM strategy by creating and optimising email marketing campaigns.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and access to a state-of-the-art gym.
- Other info: Collaborative culture with excellent career growth opportunities and perks.
- Why this job: Make an impact in the beauty industry while developing your skills in a dynamic environment.
- Qualifications: 1+ years in CRM or similar role with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
Life at THG Beauty: We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Why be a CRM Executive at THG Beauty? We are looking for an ambitious CRM Executive to support the delivery of the CRM strategy across the UK and Ireland markets. This includes the creation of emails, creative excellence, commercial relevancy, and customer journeys. You will be planning, briefing, building, and scheduling all emails including daily BAU sends, workflows, and automated emails. You will be working collaboratively across a variety of teams (such as eCommerce, Brand, and Activation teams) to execute channel plans. Off the back of the sends you will be reviewing performance, always looking for new ways to improve the customer journey and optimising performance.
As a CRM Executive you’ll:
- Be responsible for the supporting the day-to-day planning across UK and Ireland markets-creation and build of email marketing and app push campaigns.
- Conduct daily checks across key email performance metrics to understand success of individual email and take away learnings (open rate, click through rate, conversion rate etc.).
- Own the creative development, ensuring the brand is represented in each email.
- Work closely with the Senior CRM Executive and Senior CRM Manager to identify trends and opportunities with the goal to optimise email performance metrics: open, click through, conversion rates.
- Plan campaigns and customer incentives ahead of time, working with activation team to execute campaign activity and eCommerce team for localised email sends.
- Gain insights on customer behaviour and trends across beauty markets and implement this into content.
- Work on project lead tasks to support the overarching CRM strategy.
What skills and experience do I need for this role?
- 1+ years' experience in a CRM or similar role.
- Proven experience using CRM and marketing automation platforms.
- Ability to form good working relationships with internal teams.
- Strong analytical skills with the ability to interpret data and turn insights into actionable recommendations.
- Experience managing multiple campaigns and priorities in a fast-paced environment.
- Confident presenting to and influencing wider stakeholders.
- Excellent communication and time-management skills.
- Highly organised, self-motivated and able to manage multiple projects simultaneously.
- Strong attention to detail.
- Team player – able to collaborate across functions.
- Experience working with loyalty programmes or customer retention initiatives.
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave. Buy back up to 3 days each year.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym. Access to our on-site physio.
Other Perks:
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Refer someone and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
CRM Executive | LOOKFANTASTIC New UK, Manchester employer: The Hut Group
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a CRM Executive in our Manchester office, you'll benefit from bespoke development programmes, generous leave policies, and a supportive environment that prioritises employee growth and well-being. With access to state-of-the-art facilities and a commitment to diversity and inclusion, THG is the perfect place for those looking to make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive | LOOKFANTASTIC New UK, Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Hut Group are looking for when hiring for a CRM Executive | LOOKFANTASTIC New UK, Manchester.
✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Hut Group as a CRM Executive | LOOKFANTASTIC New UK, Manchester, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Hut Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a CRM Executive | LOOKFANTASTIC New UK, Manchester.
We think you need these skills to ace CRM Executive | LOOKFANTASTIC New UK, Manchester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Hut Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Hut Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Hut Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Hut Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Hut Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Hut Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
