At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join THG Beauty, a global leader in beauty ecommerce.
- Benefits: Flexible part-time hours, dynamic team environment, and opportunities for growth.
- Other info: Work in a vibrant store atmosphere with exciting events and promotions.
- Why this job: Be part of a passionate team representing top beauty brands worldwide.
- Qualifications: A love for beauty and strong customer service skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
Life at THG Beauty: We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
Why be a Beauty Brand Ambassador at THG Beauty? We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
As a Beauty Brand Ambassador, you’ll:
- Provide world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPI’s.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
Operational Excellence: Always a positive, professional and dynamic team member. Ensure perfect store standards including top hygiene standards in all areas. Assist in the update and maintain VM of all brands.
What skills and experience do I need for this role?
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends.
Beauty Brand Ambassador | LOOKFANTASTIC (15 hours) in Manchester employer: The Hut Group
At THG Beauty, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates passion and innovation in the beauty industry. As a Beauty Brand Ambassador, you'll enjoy flexible part-time hours in our Altrincham store, alongside opportunities for personal growth and development within a global ecommerce leader. Join us to be part of a dynamic team that values exceptional customer service and empowers you to thrive in your career while working with some of the world's most iconic beauty brands.
