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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create stunning makeup looks for clients.
- Company: Join LOOKFANTASTIC, Europe's top online beauty destination.
- Benefits: Flexible part-time hours, dynamic team environment, and opportunities for growth.
- Why this job: Be part of a beauty revolution and empower customers to feel fantastic every day.
- Qualifications: Passion for beauty and customer service; experience preferred but not essential.
- Other info: Exciting flagship store opening in Altrincham with a vibrant team culture.
The predicted salary is between 10 - 16 £ per hour.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
LOOKFANTASTIC
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham.
Beauty Brand Ambassador Role Description
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing a enjoyable and natural service going above and beyond at all opportunities. This role will be focused on delivering exceptional makeup looks for customers in store, surprising and delighting each and every person with a personalized experience. You will be confident in makeup application, have extensive product knowledge over a range of brands and be adaptable to customer requests.
Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPI’s.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience / Skills
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends and bank holidays is imperative.
Equal Opportunity
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Beauty Brand Ambassador | LOOKFANTASTIC (10 & 15 hours) in Manchester employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador | LOOKFANTASTIC (10 & 15 hours) in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with LOOKFANTASTIC's products and values. This way, when you chat with customers or during interviews, you can show off your passion and knowledge, making you stand out.
✨Tip Number 2
Practice your makeup skills! Whether it's on yourself or friends, being confident in your application will help you shine in the role. Plus, it gives you real-life examples to share during interviews about how you've delighted customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the LOOKFANTASTIC team. Don’t forget to follow up if you haven’t heard back within a couple of weeks!
We think you need these skills to ace Beauty Brand Ambassador | LOOKFANTASTIC (10 & 15 hours) in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share your experiences with different products and brands, and how they inspire you. We want to see that you’re not just applying for a job, but that you genuinely care about the beauty industry.
Tailor Your Application: Make sure to customise your application to fit the Beauty Brand Ambassador role. Highlight any relevant experience in customer service or beauty retail, and don’t forget to mention your makeup skills. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Personable and Authentic: We’re all about creating a warm and welcoming environment, so let your personality shine in your application! Use a friendly tone and be yourself. We want to know who you are beyond your qualifications, so don’t be afraid to share your unique story.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Hut Group
✨Know Your Products
Make sure you brush up on your knowledge of the beauty brands that LOOKFANTASTIC works with. Familiarise yourself with their key products, ingredients, and what makes them stand out. This will not only impress your interviewers but also show your genuine passion for beauty.
✨Showcase Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlight how you can create a warm and welcoming environment, as this is crucial for the Brand Ambassador role.
✨Practice Your Makeup Application
Since the role involves delivering exceptional makeup looks, practice your application skills beforehand. You might be asked to demonstrate your technique or discuss your approach to different makeup styles during the interview, so be ready to showcase your expertise.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions. For example, how would you handle a dissatisfied customer? Prepare thoughtful responses that reflect your problem-solving skills and commitment to customer satisfaction.
