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For Companies At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of an exciting brand and make a real impact in retail.
- Qualifications: Retail management experience and a passion for beauty required.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
Life at THG BEAUTY
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world.
ESPA
Guided by 30 years' experience, ESPA’s luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home.
Why be an Assistant Store Manager at ESPA?
This is an incredibly exciting opportunity to join the brand of ESPA as a Store Manager in our Cheshire Oaks store. The role of the Assistant Store Manager is to inspire and educate the retail team and is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience whilst occasionally stepping into the role of Store Manager where required.
As an Assistant Store Manager for ESPA, you will:
- Service
- Ensure the store delivers a best‑in‑class, personalised level of customer service
- Build and maintain customer relationships using CRM to drive repeat visits and tailored shopping experiences
- Create a warm, welcoming environment and seamless customer journey from welcome through to purchase
- Resolve customer queries quickly and professionally, consistently prioritising customer satisfaction
- Lead the team to achieve daily, weekly and monthly retail financial targets and KPIs
- Drive sales through exceptional service, storytelling and product expertise
- Support business planning aligned to the marketing calendar, optimising all product launches and key trading moments through eventing and in‑store activation
- Plan and execute engaging events, connecting with local businesses and identifying opportunities to attract new footfall
- People
- Lead by example on the shop floor and act as Duty Manager when required
- Inspire, motivate and engage the team daily to deliver world‑class service
- Coach, train and develop team members to elevate product knowledge, experience delivery and selling capability
- Deliver regular, actionable feedback and foster a culture of open, two‑way communication
- Conduct and support HR conversations with professionalism, confidence and care.
- Operational Excellence
- Oversee daily store operations ensuring smooth running of all opening, mid‑day and closing procedures
- Ensure all operational processes including cash handling, banking, scheduling and rotas are completed accurately and on time
- Maintain compliance with all H&S policies, hygiene standards and risk‑management procedures, ensuring the store meets audit readiness at all times
- Uphold perfect store standards across ESPA and partner brands, ensuring immaculate retail execution and on‑brand visual merchandising
- Oversee deliveries and process POs accurately within the EPOS system
- Conduct regular stock counts and liaise with HQ on discrepancies, damages and replenishment needs
- Take ownership of stockroom organisation, space optimisation and replenishment routines
- Support loss prevention strategies to minimise shrinkage, ensuring all team members follow LP procedures
- Ensure all staff compliance tasks, training modules and operational briefs are understood, actioned and completed on time
- Communicate effectively with HQ, brand partners and external stakeholders to ensure alignment across operations, reporting and store standards
What skills & requirements do I need to be an ESPA Assistant Store Manager?
- Experience in retail management is essential
- Minimum 2 years’ experience within beauty, skincare or wellbeing retail
- Strong understanding of the ESPA brand, heritage and product mix
- Experience working in a standalone or FSS environment preferred
- Highly organised with excellent communication and time‑management skills
- Full availability including weekends and bank holidays
- Confident using Excel, Outlook and Teams
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Assistant Store Manager Cheshire Oaks (12m FTC) | ESPA in Manchester employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager Cheshire Oaks (12m FTC) | ESPA in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive into ESPA's products and values. When you walk into that interview, show them you’re not just another candidate but someone who truly understands their mission and can represent their brand with passion.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local beauty events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your storytelling skills! In retail, it’s all about creating an experience. Prepare examples of how you’ve driven sales or improved customer service in past roles. Make sure you can share these stories confidently during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Assistant Store Manager position.
We think you need these skills to ace Assistant Store Manager Cheshire Oaks (12m FTC) | ESPA in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and skincare shine through! Share any personal experiences or insights about the ESPA brand that resonate with you. We want to see your enthusiasm!
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight relevant retail management experience and any specific achievements in beauty or skincare. We’re looking for how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while being professional!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining the THG family. We can’t wait to hear from you!
How to prepare for a job interview at The Hut Group
✨Know Your ESPA Stuff
Before the interview, dive deep into the ESPA brand. Familiarise yourself with their product range, values, and what sets them apart in the beauty industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting your leadership style will demonstrate that you're ready to take on this responsibility.
✨Customer Service is Key
ESPA prides itself on exceptional customer service. Be ready to discuss how you've handled challenging customer situations in the past. Share specific examples of how you ensured customer satisfaction and built lasting relationships, as this aligns perfectly with the role's requirements.
✨Prepare for Operational Questions
Expect questions about daily store operations, including cash handling and stock management. Brush up on your knowledge of retail processes and be prepared to discuss how you would ensure smooth operations while maintaining high standards. This will show that you’re detail-oriented and operationally savvy.