Overview
As an Account Manager in THG Manufacturing, you will be the operational bridge between external co-manufacturing partners and THG’s internal teams, ensuring on-time, accurate production and delivery. You’ll drive day-to-day communications, oversee forecasts and orders, and coordinate cross-functionally to keep production plans aligned with customer needs. This role offers exposure to a fast-growing contract manufacturing environment and the chance to influence end-to-end execution across multiple plants.
Pay / Benefits
- 25 days annual leave + holidays
- Enhanced maternity and paternity pay
- Volunteer leave (up to 2 days)
- On-site gym
- Staff discounts up to 50%
- Refer-a-friend bonus up to 1000
Responsibilities
- Serve as main point of contact for day-to-day customer enquiries and updates on production, lead times, and dispatch schedules
- Lead regular operational update calls with customers to provide visibility on order status and milestones
- Coordinate with Planning, Production, Materials Management, Quality, and Dispatch to meet client requirements
- Raise and track bottlenecks or escalations with internal stakeholders and the Commercial Director
- Collate customer demand forecasts and align with internal planners to assess capacity and material needs
- Monitor OTIF and component/material deliveries to support production schedules
- Coordinate production runs across powder blending, bar, tablet, and fruit preparation plants
- Perform regular stock reconciliations of customer-supplied materials and report balances
- Translate purchase orders into production/planning schedules in THG’s planning systems
- Raise and track orders in THG Ingenuity; set up customer price lists on THGB2B portal and maintain pricing
- Assist with master SKU data and data alignment for new product range introductions
- Provide timely updates on order movements and production timing to Finance for revenue tracking
Key requirements
- Experience in customer service, client liaison, supply chain coordination, account coordination, or production administration (FMCG/food & beverage/manufacturing preferred)
- Strong verbal and written communication skills for professional customer relationships
- High accuracy in order processing, stock reconciliation, and data in systems
- Basic understanding of production workflows, lead times, and supply chain processes
- Proficiency in Microsoft Excel (pivot tables, lookups) and familiarity with ERP, MRP, or proprietary ordering portals
- Clear communication
- Attention to detail
- Collaborative mindset
- Microsoft Excel (pivot tables, lookups)
- ERP/MRP or proprietary ordering portals
- THG Ingenuity platform
Account Manager | THG Manufacturing in Manchester employer: The Hut Group
At Lookfantastic, we pride ourselves on being a dynamic and innovative employer that champions creativity and collaboration in the heart of Manchester. Our commitment to employee growth is reflected in our bespoke development programmes and upskilling initiatives, ensuring that you can thrive in your role as Editorial & Content Lead while enjoying a vibrant work culture that values diversity and inclusivity. With competitive benefits like enhanced leave, access to wellness resources, and generous staff discounts, we offer a rewarding environment where you can make a meaningful impact in the beauty industry.
