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- Tasks: Join us as a Food & Beverage Assistant, creating memorable guest experiences in a vibrant hotel setting.
- Company: THG is a global ecommerce leader in beauty and sports nutrition, with a dynamic team across the globe.
- Benefits: Enjoy exclusive discounts, flexible hours, continuous learning, and complimentary meals during shifts.
- Why this job: Be part of a prestigious hotel known for special events and exceptional service in a fun team environment.
- Qualifications: Ideally, have 1 year of hospitality experience and a passion for delivering high-quality service.
- Other info: We value diversity and inclusivity, welcoming applications from all backgrounds.
We are currently recruiting for an experienced Food & Beverage Assistant to join us at King Street Townhouse Hotel and Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
Exclusive room rates for you and your family, 20% off dining at our hotel, 50% off at Hale Country Club & Spa, up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more), in-person or video GP consultations, discounted prescriptions, and physiotherapy, increasing annual leave with service, plus your birthday off, continuous learning and development opportunities, £250 bonus for referring a friend, complimentary meals during shifts and provided uniforms, compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role, access to in-house Wellbeing Program, pension scheme for financial stability.
Responsibilities:
- Able to work in all areas of Food & Beverage including Bar, Restaurant, and 6th-floor south terrace.
- Welcome members and guests in a polite and friendly manner.
- Take and deliver customer orders, consistently demonstrating high levels of customer service.
- Prepare set ups for tables.
- Manage guest queries in a timely and efficient manner.
- Up-sell with latest departmental incentives.
- Ensure compliance of brand standards.
- Ensure cleanliness of work areas.
- Comply with club security, fire regulations and all health and safety legislation.
- Comply with local licensing laws.
- Be environmentally aware.
- Assist other departments wherever necessary and maintain good working relationships.
Requirements:
- Ideally, 1 year of experience working in a hospitality environment.
- Flexibility in availability and adapting to shift patterns as needed.
- Enthusiasm for working in a team environment.
- Ability to work under pressure while maintaining a high standard of service.
- Strong team-working skills, contributing to collaborative success.
- Self-motivation, with the ability to work proactively and independently when needed.
- Good people skills, building positive relationships with customers and colleagues.
- Physical stamina to stand for extended periods and handle a fast-paced working environment.
- Attention to detail and pride in delivering high-quality service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Food and Beverage Assistant - King Street Townhouse Hotel and Spa employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant - King Street Townhouse Hotel and Spa
✨Tip Number 1
Familiarise yourself with the King Street Townhouse Hotel and Spa's offerings. Understanding their unique features, like the rooftop infinity spa pool and event spaces, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest queries or complaints in previous roles. This will demonstrate your ability to maintain high standards of service under pressure.
✨Tip Number 3
Highlight your flexibility and teamwork abilities. Since the role requires adapting to shift patterns and collaborating with various departments, sharing experiences that showcase these traits can set you apart.
✨Tip Number 4
Research THG's values and mission. Being able to articulate how your personal values align with theirs during the interview can show your genuine interest in being part of their team.
We think you need these skills to ace Food and Beverage Assistant - King Street Townhouse Hotel and Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector. Emphasise any previous roles where you provided excellent customer service, worked under pressure, or collaborated with a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry. Mention specific experiences that align with the responsibilities listed in the job description, such as managing guest queries or working in a fast-paced environment.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, strong communication abilities, and flexibility in working hours. Use examples to demonstrate how you've successfully applied these skills in past positions.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at The Hut Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in the hospitality industry. Share specific experiences that highlight your love for creating memorable guest experiences, as this role is all about making guests feel welcome and valued.
✨Demonstrate Teamwork Skills
Since the role requires strong team-working skills, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight any situations where you contributed to a team's success or helped resolve conflicts.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges you might face in a food and beverage setting. Be ready to discuss how you would handle difficult situations, manage guest queries, and maintain high standards of service under pressure.
✨Know the Venue and Its Offerings
Familiarise yourself with King Street Townhouse Hotel and Spa, including its unique features and services. Being knowledgeable about the venue will show your genuine interest in the position and help you answer questions more effectively.
