At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer service in a vibrant retail environment.
- Company: Join ESPA, a leading beauty brand with a focus on wellness and customer experience.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by inspiring a team and creating memorable customer experiences.
- Qualifications: Retail management experience, preferably in beauty or skincare, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are offering a 12 month fixed term contract for an experienced retail manager to oversee daily operations and drive service, sales and experience in our Cheshire Oaks store.
Responsibilities
- Service
- Ensure best‑in‑class personalised customer service
- Build and maintain customer relationships using CRM to drive repeat visits and tailored experiences
- Create a warm welcoming environment and seamless customer journey from welcome to purchase
- Resolve customer queries quickly and professionally, prioritising customer satisfaction
- Lead the team to achieve daily, weekly and monthly retail financial targets and KPIs
- Drive sales through exceptional service, storytelling and product expertise
- Support business planning aligned to marketing calendar, optimising product launches and key trading moments via eventing and in‑store activation
- Plan and execute engaging events, connecting with local businesses and attracting new footfall
- People
- Lead by example on shop floor and act as Duty Manager when required
- Inspire, motivate and engage the team daily to deliver world‑class service
- Coach, train and develop team members to elevate product knowledge, experience delivery and selling capability
- Deliver regular, actionable feedback and foster a culture of open two‑way communication
- Conduct and support HR conversations with professionalism, confidence and care
- Operational Excellence
- Oversee daily store operations ensuring smooth opening, mid‑day and closing procedures
- Ensure all operational processes including cash handling, banking, scheduling and rotas are completed accurately and on time
- Maintain compliance with all H&S policies, hygiene standards and risk‑management procedures, ensuring audit readiness at all times
- Uphold perfect store standards across ESPA and partner brands, ensuring immaculate retail execution and on‑brand visual merchandising
- Oversee deliveries and process POs accurately within EPOS system
- Conduct regular stock counts and liaise with HQ on discrepancies, damages and replenishment needs
- Take ownership of stockroom organisation, space optimisation and replenishment routines
- Support loss prevention strategies to minimise shrinkage, ensuring all team members follow LP procedures
- Ensure all staff compliance tasks, training modules and operational briefs are understood, actioned and completed on time
- Communicate effectively with HQ, brand partners and external stakeholders to ensure alignment across operations, reporting and store standards
Qualifications
- Experience in retail management is essential
- Minimum 2 years’ experience within beauty, skincare or wellbeing retail
- Strong understanding of the ESPA brand, heritage and product mix
- Experience working in a standalone or FSS environment preferred
- Highly organised with excellent communication and time‑management skills
- Full availability including weekends and bank holidays
- Confident using Excel, Outlook and Teams
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Assistant Store Manager Cheshire Oaks | ESPA in Ellesmere Port employer: The Hut Group
At ESPA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our Cheshire Oaks location provides a unique opportunity to lead a passionate team in delivering world-class customer service while enjoying the benefits of a supportive environment that values diversity and inclusion. With a focus on employee development and a commitment to excellence, we empower our staff to thrive and make a meaningful impact in the beauty and wellbeing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Cheshire Oaks | ESPA in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research ESPA's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely understands and aligns with their brand.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, weave in stories that highlight your achievements in retail management. Show how you've driven sales or improved customer satisfaction – this will make you memorable!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest and helps you gauge if the role is right for you. Ask about team dynamics, store goals, or upcoming product launches to demonstrate your enthusiasm.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the ESPA family. Let’s get you that Assistant Store Manager role!
We think you need these skills to ace Assistant Store Manager Cheshire Oaks | ESPA in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail management shine through! Share specific examples of how you've driven sales and provided exceptional customer service in your previous roles. We love to see candidates who are genuinely excited about the industry.
Tailor Your Application:Make sure to customise your application to align with our job description. Highlight your experience in beauty, skincare, or wellbeing retail, and mention any relevant achievements that demonstrate your ability to meet our KPIs. This shows us you’ve done your homework and understand what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at The Hut Group
✨Know Your ESPA Inside Out
Before the interview, make sure you dive deep into the ESPA brand. Understand their products, heritage, and what sets them apart in the beauty and skincare industry. This knowledge will not only impress your interviewers but also help you connect your experience to their values.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on how you’ve coached and developed others. Highlight any specific instances where your leadership made a difference in achieving sales targets or improving customer service.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of scenarios where you resolved customer queries effectively or created memorable experiences. This role is all about building relationships, so demonstrate your ability to create a warm and welcoming environment.
✨Operational Excellence Matters
Familiarise yourself with retail operations, especially cash handling, stock management, and compliance with health and safety standards. Be prepared to talk about your experience with these processes and how you ensure everything runs smoothly in a retail environment. Showing that you can maintain operational excellence will set you apart.
