Delivery Lead (Ecommerce/Software)

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

As a Delivery Lead, you will be an integral part of our project management team, responsible for ensuring the successful delivery of tech projects using a variety of methodologies with support from your line manager and wider team plus on the job learning. You will collaborate with cross-functional teams, fostering a culture of continuous improvement, innovation and customer satisfaction. If you are motivated, enthusiastic and eager to further your career in delivery management within an innovative and high performing technology project function, we want to hear from you!

Responsibilities:

• Facilitate the generation of solutions, validating and prioritising before driving implementation.
• Define project scope, objectives, and requirements.
• Develop a detailed project plan, including timelines, tasks, and resource allocation.
• Build and lead a cross-functional team, assigning tasks, setting priorities, and ensuring collaboration among team members.
• Identify potential risks and develop mitigation strategies to minimize project disruptions.
• Maintain open communication with stakeholders, providing updates on project progress and addressing concerns or changes.
• Ensure that the project's deliverables meet quality standards and specifications.
• Allocate resources effectively to ensure that the project has the necessary tools, equipment, and personnel.
• Monitor project timelines and adjust as needed to keep the project on track.
• Address issues and obstacles that arise during the project, finding solutions to keep the project moving forward.
• Maintain accurate project documentation, including project plans, status reports, and other relevant records.
• Identify opportunities for process improvement and implement best practices to enhance project management efficiency.
• Uses influencing and communication skills to guide and motivate stakeholders through complex challenges and projects.
• Can see barriers, and goes for them rather than stops.
• Anticipates problems based on previous learning.
• Can guide others to find the correct solutions.
• Not afraid of positive conflict, surfacing difficult issues to facilitate resolution.
• Has tenacity and drive.
• Hands on, not just there to facilitate – is committed to driving the resolution.
• Proficiency in project management tools and software.
• Experience within a retail ecommerce environment.
• Project Management certifications (APM/Prince2/AgilePM/PSM).

What’s in it for you:

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave. Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks:

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Refer someone and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.