At a Glance
- Tasks: Optimise customer journeys and run exciting A/B tests to boost conversions.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant culture.
- Benefits: Enjoy competitive pay, bespoke training, and clear career progression.
- Other info: Dynamic office environment with opportunities to grow your skills and career.
- Why this job: Make a real impact on customer experiences while working with top brands.
- Qualifications: Degree in data or business, plus a passion for customer success and analytics.
The predicted salary is between 36000 - 60000 € per year.
Division Location: UK, Manchester
Job Type: Full-time
About THG: We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins, and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.
Reporting to: CRO Manager
Location: THG HQ, 7-9 Sunbank Lane, Altrincham, WA15 0AF (Fully office based)
Why be a CRO Executive at THG? As a CRO Executive at THG, you'll have the opportunity to work across multiple leading brands in a dynamic and fast-paced environment. You'll collaborate with cross-functional teams, have access to cutting-edge tools, and play a key role in optimising customer journeys. THG offers clear career progression pathways, bespoke training programmes, and exposure to industry-leading practices, making this a perfect role to develop your expertise in conversion optimisation.
As a CRO Executive, you’ll:
- Identify CRO opportunities across the customer journey, including landing pages, PDPs, PLPs, checkout, and account areas.
- Plan, execute, and analyse A/B and multivariate tests using experimentation tools.
- Translate insights into clear test hypotheses and prioritised experimentation roadmaps.
- Own test setup, QA, monitoring, and post-test analysis.
- Work closely with UX designers to validate design hypotheses and ensure user-centric solutions.
What skills and experience do I need for this role?
- A bachelor’s degree in data, communications, maths/physics, business management, or a related field is preferred.
- Interest or experience as a CRO specialist or in a similar customer success role.
- Knowledge of online customer behaviour analysis and related platforms.
- Experience in gathering and interpreting customer success information.
- Proficiency in data analytics and CRO software.
- Strong interpersonal skills and a customer-focused approach.
- Excellent organisational, prioritisation, and time management skills.
- Ability to communicate results clearly and suggest actionable next steps for improvement.
What’s in it for me? Access bespoke development programmes designed by our in-house L
CRO (Conversion Rate Optimisation) Executive - Myprotein employer: The Hut Group
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a CRO Executive in our Manchester HQ, you'll benefit from clear career progression pathways, bespoke training programmes, and the chance to work with industry-leading brands in a dynamic environment. Join us to not only advance your career but also to be part of a team that breaks boundaries and empowers individuals to achieve more.
StudySmarter Expert Advice🤫
We think this is how you could land CRO (Conversion Rate Optimisation) Executive - Myprotein
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching THG and its brands. Understand their mission and values, and think about how your skills align with their goals. We want to see your passion for the role and the company!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We want you to feel confident and ready to showcase your skills when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at THG.
We think you need these skills to ace CRO (Conversion Rate Optimisation) Executive - Myprotein
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRO Executive role. Highlight any relevant experience in conversion rate optimisation and data analysis. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CRO and how you can contribute to our mission at THG. Keep it engaging and personal – we love a good story!
Show Off Your Analytical Skills:Since this role involves a lot of data, make sure to showcase your analytical skills in your application. Mention any tools or software you’ve used and how you’ve applied them to improve customer journeys.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Hut Group
✨Know Your CRO Stuff
Make sure you brush up on your knowledge of conversion rate optimisation. Familiarise yourself with key concepts, tools, and techniques that are relevant to the role. Being able to discuss A/B testing, customer journey analysis, and data interpretation confidently will show them you're serious about the position.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess during the interview. Bring examples of past projects where you've successfully identified CRO opportunities or improved customer journeys. Use data to back up your claims and be ready to explain how you approached problem-solving in those situations.
✨Understand THG's Brands
Do your homework on THG and its brands, especially Myprotein. Understand their mission, values, and target audience. This will not only help you tailor your answers but also show your genuine interest in the company and how you can contribute to their goals.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for CRO, or how success is measured in the role. This shows that you're engaged and thinking about how you can fit into their culture and contribute to their success.
