CRM Executive | LOOKFANTASTIC

Overview

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty\\\’s ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a CRM Executive at LOOKFANTASTIC?

We’re looking for a proactive, results-driven CRM Executive to join our team ahead of a big transformation period. With a new CRM tool currently being onboarded, this is a unique and exciting time to be joining the CRM team.

Reporting into the CRM Manager, the CRM Executive will be supporting the team in the execution of the UK and IE CRM strategy: delivering personalised emails and app push notifications and leveraging smart segmentation to support the company’s commercial objectives, whilst delivering a great customer experience.

As a CRM Executive, you\’ll :

• Manage the end-to-end process for email and push marketing communications, including briefing, building and scheduling. Ensure accurate, consistent and timely completion of the builds.
• Ideate and write compelling subject lines and pre-header copy for emails and push notifications.
• Segmentation of the customer database in the CRM platform.
• Execution of the A/B testing plan to ensure emails and push notifications are optimised to the best performing set-ups.
• Update templates for workflows and automated email campaigns as and when required.
• Analyse and report on campaign performance, presenting findings to relevant stakeholders and identifying opportunities for improvement.
• Ongoing monitoring of competitor activity and industry trends.

KPIs

• Support the wider CRM team to achieve the revenue targets and channel KPIs.
• Ensure all email communications and app notifications are delivered on brief, on time and in line with the global CRM strategy.
• Ensure all CRM messaging aligns with wider brand messaging and tone of voice.

What skills and experience do I need for this role?

• Time management and organisation: prioritise workload and effectively manage time to meet tight deadlines.
• Team player.
• Assertive and pro-active with a positive attitude.
• Strong analytical skills and comfortable using Excel.
• Ability to work in a fast-paced environment.
• 1+ year’s CRM experience.
• Copywriting for marketing channels, ideally CRM.
• Multi-channel experience and exposure (Email, App).
• Experience with Google Analytics and/or Tableau.
• E-commerce sector experience.

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.