At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming environment for beauty enthusiasts.
- Company: Join LOOKFANTASTIC, Europe’s top online destination for premium beauty products.
- Benefits: Flexible part-time hours, dynamic team culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and excellence in beauty retail.
- Why this job: Be part of an exciting flagship store opening and share your passion for beauty.
- Qualifications: A love for beauty and strong customer service skills are essential.
The predicted salary is between 12 - 15 £ per hour.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
LOOKFANTASTIC
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!
Role Description
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing a enjoyable and natural service going above and beyond at all opportunities.
- Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPI’s.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
- Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience/Skills:
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours) in Bristol employer: The Hut Group
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters passion and innovation in the beauty industry. As a Beauty Brand Ambassador at our flagship LOOKFANTASTIC store in Bristol, you'll enjoy flexible part-time hours, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to delivering world-class customer service. Join us in creating a unique beauty experience while benefiting from our commitment to diversity and inclusion.
