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- Tasks: Deliver exceptional customer service and create a welcoming environment for beauty enthusiasts.
- Company: Join LOOKFANTASTIC, Europe's top online destination for premium beauty products.
- Benefits: Flexible part-time hours, dynamic team, and opportunities for personal growth.
- Why this job: Be part of an exciting flagship store opening and connect with beauty lovers daily.
- Qualifications: Passion for beauty and customer service; experience preferred but not essential.
- Other info: Join a diverse team committed to inclusivity and excellence in the beauty industry.
The predicted salary is between 10 - 16 £ per hour.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
LOOKFANTASTIC is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe.
We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!
Beauty Brand Ambassador Role Description
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPI’s.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience/Skills
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Beauty Brand Ambassador (10 hours) | LOOKFANTASTIC Store in Bristol employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador (10 hours) | LOOKFANTASTIC Store in Bristol
✨Tip Number 1
Get to know the LOOKFANTASTIC brand inside out! Familiarise yourself with their products and values. This way, when you chat with the team or during interviews, you can show off your passion and knowledge about beauty, which is key for a Brand Ambassador role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events in Bristol. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle customer queries or provide product recommendations. This will help you feel more confident and prepared for any questions they throw your way during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the LOOKFANTASTIC team. So, get your application in and let’s make it happen!
We think you need these skills to ace Beauty Brand Ambassador (10 hours) | LOOKFANTASTIC Store in Bristol
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share your experiences and what makes you excited about working in the beauty industry. We want to see that spark!
Tailor Your CV: Make sure your CV is tailored to the role of a Beauty Brand Ambassador. Highlight any relevant experience, especially in customer service or beauty retail. We’re looking for those who can provide world-class service, so show us how you’ve done that before!
Be Personable: In your cover letter, don’t be afraid to let your personality come through. We love a friendly tone! Talk about how you connect with customers and create a warm environment. It’s all about making that personal connection.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll get your application directly. Plus, it shows you’re serious about joining our team at LOOKFANTASTIC!
How to prepare for a job interview at The Hut Group
✨Know Your Beauty Brands
Familiarise yourself with the brands that LOOKFANTASTIC works with, like MAC and YSL. Being able to discuss their products and what makes them special will show your passion for beauty and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about creating a world-class experience.
✨Be Ready to Discuss Sales Goals
Understand the importance of KPIs in retail. Be prepared to talk about how you can drive sales and meet personal targets, as this will demonstrate your commitment to achieving results for the team.
✨Bring Your Passion for Beauty
Let your enthusiasm for beauty shine through during the interview. Share your favourite products, trends, or experiences in the beauty industry to show that you're genuinely excited about the role and the brand.
