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For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships with beauty enthusiasts.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team.
- Benefits: Enjoy flexible part-time hours and be part of an exciting flagship store launch.
- Why this job: Be at the forefront of beauty retail, empowering customers to look and feel fantastic.
- Qualifications: Passion for beauty and customer service; experience preferred but not essential.
- Other info: Full availability including weekends is crucial; diverse and inclusive workplace.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
LOOKFANTASTIC
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham.
Beauty Brand Ambassador Role Description
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
- Service
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPI’s.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
- Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience/Skills:
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours) employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)
✨Tip Number 1
Familiarise yourself with LOOKFANTASTIC's product range and the brands they carry. Being knowledgeable about their offerings will help you engage customers effectively and demonstrate your passion for beauty.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer queries and ensure you can provide a seamless shopping experience.
✨Tip Number 3
Showcase your enthusiasm for beauty during any interactions, whether in person or online. A genuine passion can set you apart from other candidates and resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Highlighting your willingness to work weekends and bank holidays can demonstrate your commitment to the role.
We think you need these skills to ace Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Beauty Brand Ambassador. Highlight your customer service skills and any relevant beauty knowledge in your application.
Tailor Your CV: Customise your CV to reflect your passion for beauty and customer service. Include any previous experience in retail or beauty, even if it's not directly related, to show your enthusiasm for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you want to work for LOOKFANTASTIC. Mention specific brands you love and how you can contribute to creating a warm and welcoming environment.
Prepare for Questions: Think about potential interview questions related to customer service and beauty knowledge. Be ready to discuss how you would handle customer queries and create a seamless shopping experience.
How to prepare for a job interview at The Hut Group
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for beauty products and customer service during the interview. Share personal experiences or stories that highlight your love for the industry, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role heavily focuses on creating a world-class customer experience.
✨Familiarise Yourself with LOOKFANTASTIC
Research LOOKFANTASTIC and its product offerings before the interview. Being knowledgeable about their brands and services will show your commitment and interest in the role, making you stand out as a candidate.
✨Be Ready to Discuss Sales Goals
Since the role involves achieving personal sales targets and KPIs, be prepared to discuss how you would approach meeting these goals. Think of strategies you could implement to drive sales and enhance customer loyalty.
