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For Companies At a Glance
- Tasks: Support the Store Manager, deliver exceptional customer service, and lead the team.
- Company: Join THG, a global leader in beauty and nutrition ecommerce with top brands.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and employee discounts.
- Why this job: Be part of a vibrant team at Europe’s No.1 beauty destination and make an impact.
- Qualifications: Leadership experience and 2 years in the beauty industry required; must be organised and available.
- Other info: We value diversity and are committed to supporting all applicants.
The predicted salary is between 24000 - 36000 £ per year.
We are THG, a global ecommerce group on a mission to be the leading online retailer in beauty and sports nutrition.
Our portfolio includes brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our core businesses: THG Beauty and THG Nutrition.
With over 2500 employees worldwide, from Manchester to New York, we foster a culture of leadership, collaboration, and innovation.
LOOKFANTASTIC
Europe’s No.1 online destination for premium beauty, partnering with over 800 top brands like MAC, Kerastase, GHD, Tom Ford, and YSL to offer a wide range of beauty products globally. Our goal is to become the world\’s No.1 beauty destination.
We are excited to announce the opening of our new LOOKFANTASTIC store in Bristol, a unique destination for experiencing beauty.
Assistant Store Manager Role
The Assistant Store Manager supports the Store Manager in daily operations and leads the store in their absence. Focused on delivering exceptional customer service, motivating the team, and driving sales, the role includes staff education and event planning.
Responsibilities include:
- Providing personalized customer service and building relationships using CRM.
- Creating a welcoming environment and ensuring a seamless customer journey.
- Resolving customer queries professionally and maintaining high customer satisfaction.
- Achieving retail financial goals and KPIs.
- Supporting business planning aligned with marketing campaigns, including product launches and events.
- Planning and executing store events and initiatives to increase traffic.
People Management
- Leading by example on the shop floor.
- Acting as Duty Manager when needed.
- Inspiring and coaching the team to deliver outstanding service.
- Providing feedback and supporting staff development.
- Handling HR conversations professionally and respectfully.
Operational Standards
- Adhering to procedures and health & safety regulations.
- Maintaining store standards, hygiene, and visual merchandising.
- Completing audits and managing stock, including POs and stock loss reports.
- Supporting shrinkage prevention initiatives.
Requirements:
- Leadership experience required.
- At least 2 years of beauty industry experience.
- Highly organized with full availability, including weekends and bank holidays.
- Proficient in Excel, Outlook, and Teams.
THG is a proud Disability Confident employer. If invited for an interview, please inform us of any adjustments needed to support your application.
We value diversity and inclusion and welcome applications from all community sections.
Due to high application volumes, we aim to respond within 14 days. For questions, please contact our Talent team.
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Assistant Store Manager | LOOKFANTASTIC employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager | LOOKFANTASTIC
✨Tip Number 1
Familiarise yourself with LOOKFANTASTIC's brand values and product offerings. Understanding their unique selling points and customer service philosophy will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to motivate a team. Highlight specific instances where you successfully resolved customer issues or improved sales performance.
✨Tip Number 3
Research current trends in the beauty industry, especially those relevant to LOOKFANTASTIC. Being knowledgeable about popular products and emerging brands can set you apart as a candidate who is passionate about the sector.
✨Tip Number 4
Network with current or former employees of LOOKFANTASTIC on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Assistant Store Manager | LOOKFANTASTIC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Store Manager position at LOOKFANTASTIC. Tailor your application to highlight relevant experience in customer service, team leadership, and retail operations.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience and beauty industry background. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on metrics like sales targets and customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for the beauty industry and your commitment to exceptional customer service. Mention specific examples of how you've motivated teams or successfully managed store operations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Hut Group
✨Showcase Your Leadership Skills
As an Assistant Store Manager, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led a team in the past, focusing on motivating staff and achieving sales targets.
✨Know the Brand Inside Out
Familiarise yourself with LOOKFANTASTIC and its product offerings. Being knowledgeable about the brands they partner with will show your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer queries and maintaining high satisfaction levels. Think of specific instances where you resolved issues effectively and how you created a welcoming environment for customers.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss your experience with planning store events or managing stock, as this role requires strong organisational skills to meet retail goals.
