Assistant Store Manager Cheshire Oaks | ESPA
Assistant Store Manager Cheshire Oaks | ESPA

Assistant Store Manager Cheshire Oaks | ESPA

Manchester Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the retail team, ensuring exceptional customer service and driving sales.
  • Company: Join THG, a global tech group with leading beauty brands like ESPA and Lookfantastic.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Be part of an exciting new store launch and inspire a passionate team.
  • Qualifications: 2 years of retail management experience in beauty is essential.
  • Other info: THG values diversity and inclusivity, welcoming applications from all backgrounds.

The predicted salary is between 28800 - 43200 £ per year.

About THG: We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

Life at THG BEAUTY: We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide.

Why be an Assistant ESPA Store Manager? This is an incredibly exciting opportunity to join the brand of ESPA as a Store Manager in our brand new Cheshire Oaks store. The role of the Assistant Store Manager is to inspire and educate the retail team and is responsible for overseeing the daily operations of the store, ensuring it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience while occasionally stepping into the role of Store Manager where required.

As an Assistant Store Manager for ESPA, you will:

  • Service
    • Ensure the store delivers a best-in-class level of customer service by providing a personalised service to all customers.
    • Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
    • Create a warm and welcoming environment for all customers with a seamless customer journey.
    • Resolve customer queries in a timely and professional manner, ensuring customer satisfaction is always a priority.
    • Lead the team to achieve set retail financial goals and KPIs.
    • Drive sales through the seamless customer journey, delivering personal targets and KPI goals.
    • Support in business planning in line with the marketing calendar, maximising product launches and focuses through events and content creation.
    • Plan and execute events, connecting with local businesses and identifying opportunities for exciting future events.
  • People
    • Lead by example on the shop floor at all times.
    • Act as the store's Duty Manager as required and lead the team, service and sales.
    • Engage and inspire the in-store team daily to deliver world-class service.
    • Coach, train and develop your team to enhance their product knowledge, customer service levels and selling skills.
    • Provide on-the-spot feedback daily and create an open, 2-way feedback environment.
    • Support HR conversations and handle difficult conversations professionally and respectfully.
  • Operational Excellence
    • Adhere to all procedures and H&S regulations.
    • Ensure perfect store standards including top hygiene standards.
    • Update and maintain VM of all brands.
    • Complete all audits in line with deadlines.
    • Communicate effectively with the team, HQ and all brand representatives.
    • Manage stock including receiving POs into the EPOS system and liaising with HQ teams on stock queries.
    • Support the management of LP to minimise shrinkage.

What skills & experience do I need to be an ESPA Assistant Store Manager?

  • Experience in retail management is essential.
  • Minimum 2 years of beauty experience is essential.
  • Knowledge & understanding of the ESPA brand and product mix.
  • Experience working in a FSS environment preferred.
  • Highly organised with strong communication skills.
  • Full availability including weekends and bank holidays is imperative.
  • Experience using Excel, Outlook and Teams.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that timeframe or have specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

Assistant Store Manager Cheshire Oaks | ESPA employer: The Hut Group

At THG, we pride ourselves on being a dynamic and innovative employer, offering our Assistant Store Managers at Cheshire Oaks the chance to thrive in a vibrant retail environment. With a strong focus on employee development, we provide comprehensive training and growth opportunities, ensuring that our team members are equipped to deliver exceptional customer experiences while achieving their personal career goals. Join us and be part of a supportive culture that values diversity and encourages creativity, all within the exciting world of beauty retail.
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Contact Detail:

The Hut Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Store Manager Cheshire Oaks | ESPA

✨Tip Number 1

Familiarise yourself with the ESPA brand and its product range. Understanding their values and offerings will not only help you in interviews but also show your genuine interest in the role.

✨Tip Number 2

Highlight your previous retail management experience during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights and potentially get a referral.

✨Tip Number 3

Prepare to discuss specific examples of how you've driven sales and improved customer service in past roles. Use metrics to demonstrate your impact, as this aligns with the KPIs they are focused on.

✨Tip Number 4

Be ready to showcase your leadership skills. Think of instances where you've motivated a team or handled difficult situations, as these experiences will be crucial for the Assistant Store Manager position.

We think you need these skills to ace Assistant Store Manager Cheshire Oaks | ESPA

Retail Management Experience
Customer Service Excellence
Team Leadership
Sales Target Achievement
Product Knowledge in Beauty Industry
Event Planning and Execution
Communication Skills
Coaching and Training Abilities
Organisational Skills
Knowledge of CRM Systems
Health and Safety Compliance
Visual Merchandising Skills
Stock Management
Proficiency in Excel, Outlook, and Teams

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Store Manager position at ESPA. Understand the key responsibilities and required skills, so you can tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise your retail management experience, particularly in the beauty sector. Mention specific achievements that demonstrate your ability to lead a team and drive sales.

Showcase Your Knowledge of ESPA: Demonstrate your understanding of the ESPA brand and its product mix in your application. This could include mentioning specific products you admire or how you align with their customer service philosophy.

Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the beauty industry and your desire to work with ESPA. Use this opportunity to explain why you would be a great fit for the role and how you can contribute to the store's success.

How to prepare for a job interview at The Hut Group

✨Know the ESPA Brand

Familiarise yourself with the ESPA brand and its product range. Understand their values and what sets them apart in the beauty industry. This knowledge will help you demonstrate your passion for the brand during the interview.

✨Showcase Your Leadership Skills

As an Assistant Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed team members in previous roles. Highlight your ability to create a positive work environment and drive sales through teamwork.

✨Customer Service Focus

Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you've gone above and beyond for customers, and how you would ensure a personalised shopping experience at ESPA.

✨Prepare for Operational Questions

Expect questions about store operations, including stock management and health & safety regulations. Brush up on your knowledge of retail procedures and be prepared to discuss how you would maintain high standards in these areas.

Assistant Store Manager Cheshire Oaks | ESPA
The Hut Group
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