DACH Associate Scaled Contract Manager

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As a Contract Renewal Manager for our 1: Many Customer base at HubSpot, you will be responsible for handling customer contract inquiries promptly. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of inquiries and the execution of renewals. You will manage a high volume of account-related tasks and customer inquiries, focusing on maximizing customer investment with HubSpot.

This role is available across our EMEA locations with options to work @Office, @Flex, or @Remote.

In This Role, You’ll Get To

1. Resolve a high volume of customer inquiries promptly while providing exceptional service.
2. Communicate directly with customers and internal teams to ensure smooth renewal processes.
3. Solve complex billing issues through analysis, working with teams like Customer Success, Accounts Receivable, and Sales, and contributing to billing infrastructure improvements.
4. Contribute to the growth of the contract management team by providing feedback and piloting new processes.
5. Drive value in conversations to help surface suitable leads to sales.

We Are Looking For People Who

1. Are fluent in both German and English.
2. Have strong negotiation skills.
3. Are passionate about creating a great customer experience.
4. Possess clear communication skills for effective phone conversations.
5. Seek to understand multiple perspectives.
6. Have interpersonal and problem-solving skills.
7. Are organized and able to prioritize effectively.
8. Embrace a dynamic, motivating environment.
9. Invest in relationships with customers and colleagues.
10. Contribute to a positive, inclusive team environment.

We acknowledge the confidence gap and imposter syndrome; please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations due to a disability, please contact us via this form. All information will be kept confidential and used solely for appropriate accommodations during the interview process.

At HubSpot, we value flexibility and connection. Whether remote or in-office, we encourage building strong team relationships. In-person onboarding is required for our Engineering team, and attendance at events like the Product Group Summit is expected for broader teams.

If you require alternative arrangements due to travel or other reasons, please inform your recruiter during hiring.

For Germany applicants: (m/f/d) – see our Diversity page.

For India applicants: see our equal opportunity policy.

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform supporting business growth through marketing, sales, service, and website management tools. We foster a company culture that empowers employees to excel. Learn more about our culture and opportunities on our website.

By applying, you agree that HubSpot may process your personal data as detailed in our Privacy Notice.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Internet News

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