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- Tasks: Lead the Brasserie team to deliver top-notch hospitality experiences for members and guests.
- Company: Join The Hurlingham Club, a prestigious venue with a focus on excellence and inclusivity.
- Benefits: Enjoy 23 days annual leave, generous pension, free meals, and social events.
- Why this job: Be part of a vibrant team in a dynamic environment with growth opportunities.
- Qualifications: Previous supervisory experience and a passion for food and hospitality are essential.
- Other info: Flexible hours with a mix of early, late, and weekend shifts.
The predicted salary is between 36075 - 39375 £ per year.
Full Time / Perm £36,075 to £39,375 per annum
DEPARTMENT: F&B OPERATIONS
THE ROLE
As a Floor Manager, you will oversee the daily operations of the Club's recently opened Brasserie. Working closely with fellow Floor Managers and the wider F&B Management team, you will motivate and support the Brasserie team to deliver a first-class hospitality experience for our members and their guests. You will oversee the smooth day-to-day running of The Brasserie and support the management team and other Floor Managers to deliver an efficient, high-quality service.
- Managing, coaching and motivating staff to ensure correct conduct, punctuality and adherence to uniform guidelines.
- Supporting the induction of new team members.
- Overseeing administrative duties, such as timesheets, training and cost controls.
- Providing excellent member service and responding to member feedback to enhance the overall dining experience.
- Being flexible supporting other areas of the Club F&B areas during quieter periods.
Hours: average of 40 hours per week on a roster basis over five days, this may include early, late and weekend shifts.
OUR IDEAL CANDIDATE
Candidates will embody our Club values; excellence, responsibility and courtesy. We are looking for a food and hospitality enthusiast, who is charismatic, with a can-do attitude. Previous experience in a supervisory role is essential.
THE DEPARTMENT
- The Harness Room Kitchen – offering a relaxed menu exclusively for members and their guests, providing light breakfasts, lunches and a more formal evening offering.
- The Polo Bar – prepares a light menu and dinner seven days a week.
- The Brasserie – offering modern British cuisine during lunch and dinner service for members and their guests.
- East Wing Events – a fully adaptable events suite able to cater for a variety of events including weddings, awards ceremonies and conferences.
BENEFITS
- 23 days of annual leave (rising to 28 days after 5 years' continuous service).
- Generous contributory pension.
- Life assurance, group income protection and enhanced sick pay scheme.
- Opportunities for training development and progression.
- Annual pay review and performance related bonus scheme.
- Staff social events, wellbeing packages, free meals on duty and free onsite parking.
- Along with other benefits.
The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.
Please note that, due to the high volume of applications we receive, if you do not hear from us within four weeks then unfortunately you were not successful in your application on this occasion.
Floor Manager - Fulham, London employer: The Hurlingham Club
Contact Detail:
The Hurlingham Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Fulham, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like The Hurlingham Club. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your charisma shine through. Remember, they’re looking for someone who embodies their values of excellence, responsibility, and courtesy.
✨Tip Number 3
Be prepared to demonstrate your skills on the spot. If you’re called in for a trial shift or a practical assessment, show them how you manage a team and deliver top-notch service. It’s your chance to shine and prove you’re the right fit for the Floor Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at The Hurlingham Club.
We think you need these skills to ace Floor Manager - Fulham, London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for food and hospitality shine through! Share any experiences that highlight your enthusiasm and how you embody our values of excellence, responsibility, and courtesy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Floor Manager role. Highlight relevant supervisory experience and skills that match the job description, so we can see why you're the perfect fit for our Brasserie team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Hurlingham Club
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Brasserie and its offerings. Research the menu, understand the dining experience they aim to provide, and be ready to discuss how you can contribute to that vision.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
The role is all about providing a first-class hospitality experience. Be ready to share specific instances where you’ve gone above and beyond for customers. Highlight your understanding of member feedback and how it can enhance the overall dining experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about how you would handle staff issues, busy service periods, or member complaints. Practising these scenarios can help you respond confidently during the interview.
