At a Glance
- Tasks: Supervise and support members in our vibrant Swimming & Fitness facilities.
- Company: Join The Hurlingham Club, a welcoming community focused on excellence.
- Benefits: Enjoy 23 days annual leave, bonuses, and health support.
- Other info: Access to onsite sports facilities and regular social events.
- Why this job: Be a key player in promoting fitness and wellbeing while leading a dynamic team.
- Qualifications: Customer service skills and previous supervisory experience are essential.
The predicted salary is between 31500 - 38500 £ per year.
The Swimming & Fitness team are a large, friendly team responsible for looking after the members and their guests with regards the indoor sports facilities, Racquet and Fitness Centres, Dance Studio, Gym, Indoor Pool, Squash, Treatment room, Crèche as well as the Outdoor Pool in the summer months along with some seasonal outdoor sports activities.
THE ROLE
This is a hands-on operational role, with a strong focus on Duty Supervision.
The successful candidate will be an active presence across the Swimming & Fitness facilities, supporting members and guests, overseeing the safe day-to-day operation of the indoor pool, fitness and studio area and undertaking poolside and plant room responsibilities.
Alongside Studio Manager duties, the role requires a visible and proactive supervisor who is comfortable leading shifts, responding to operational issues and maintaining the highest standards of service, safety and presentation throughout the department.
As a Duty Supervisor you will work full time; 37.5 hours over five days.
Shifts are scheduled as part of a rota and will include office hour administration shifts, early opening shifts, evening closing shifts and weekends as part of duty supervision.
- Maintaining the Dance Studio programme, providing a varied timetable of classes and developing a team of popular, reliable freelance instructors.
- To ensure the daily programme of activities runs smoothly and to ensure the highest standards of customer care are maintained for members and their guests.
- Monitoring class attendance and evaluating programme performance.
- Managing the Studio budget, including instructor payroll and equipment purchases.
- Ensuring instructors maintain required certifications and comply with health and safety standards.
- Maintaining clean and safe studios and equipment.
- To act as as Duty Supervisor on a seven-day rota as part of the Fitness management and supervisor team, to include poolside responsibilities and plant room supervision.
- To safely and efficiently prepare the Fitness Centre for opening in the morning and to follow all procedures for closing in the evening.
- Collaborating with other departments to support overall programme goals.
- Promoting classes through communication channels and member engagement campaigns.
- THE CANDIDATE
Candidates will embody our Club values; excellence, prudence, integrity, courtesy.
The ideal candidate will have exceptional customer service and interpersonal skills, with the ability to remain calm under pressure while being friendly, polite and diplomatic.
Commercially astute with experience managing budgets and teaching a range of group exercise classes.
They will have previous supervisory experience in a similar environment and demonstrate excellent teamwork and organisational skills.
A current Pool Plant, Lifeguard, First Aid or gym qualification would be desirable.
BENEFITS
At The Hurlingham Club, we are committed to supporting the wellbeing, development and long-term success of our staff.
We offer a comprehensive range of benefits designed to reward your contribution and support you both inside and outside of work.
Benefits include
- Financial & Leave Benefits
- 23 days' annual leave, rising to 28 days after 5 years' continuous service.
- Annual bonus scheme and annual pay review.
- Season ticket loans, cycle to work scheme and other financial wellbeing benefits.
- Health cash plan, life assurance and group income protection.
- Enhanced family leave (including maternity and paternity leave) and sick pay provisions.
- Mental wellbeing support, including an Employee Assistance Programme (EAP), access to counselling services and an in-house Mental Health First Aider network.
- Learning & Development
- Ongoing learning, training and development opportunities.
- Free meals on duty and free onsite parking.
- Access to onsite sports and fitness facilities, including weekly staff fitness classes.
- Discounts in the Club's retail outlets and at selected local businesses.
- Recognition & Social
- Staff awards and recognition programmes.
- Regular social events, both onsite and at local venues.
- Investors in People
- The Club has been recognised as an Investor in People since 2001, reflecting our long-standing commitment to supporting , developing and recognising our colleagues.
- Diversity & Inclusion
The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.
Recruitment Process & Adjustments
As part of our recruitment process, you may be invited to attend an interview, either online or in person.
For some roles, you may also be asked to complete a task or activity to demonstrate your skills and suitability for the position.
If you require any adjustments or additional support during the recruitment process, or in relation to the role itself, please let us know if you are contacted about your application.
Application Updates
Due to the high volume of applications we receive, we are unable to provide individual updates to all applicants.
If you have not heard from us within four weeks of submitting your application, unfortunately your application has not been successful on this occasion.
We appreciate your interest in The Hurlingham Club and thank you for taking the time to apply.
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DUTY SUPERVISOR employer: The Hurlingham Club
The Hurlingham Club is an exceptional employer for gardeners, offering a vibrant work culture that values sustainability and biodiversity. With a commitment to employee growth through training and development opportunities, as well as generous benefits like 23 days of annual leave and an annual bonus scheme, the club fosters a supportive environment where staff can thrive. Located in a beautiful setting, employees enjoy a range of social events and perks, making it a rewarding place to cultivate both gardens and careers.
StudySmarter Expert Advice🤫
We think this is how you could land DUTY SUPERVISOR
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like The Hurlingham Club.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If The Hurlingham Club is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like The Hurlingham Club, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace DUTY SUPERVISOR
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at The Hurlingham Club
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at The Hurlingham Club.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at The Hurlingham Club.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know The Hurlingham Club's Clientele
Since it's a full-time gig, understanding the specific clientele The Hurlingham Club caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
