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- Tasks: Support IT systems in a medical environment, resolving user requests and assisting with projects.
- Company: Global leader in medical technology, committed to compliance and quality.
- Benefits: Rolling contract with competitive pay and opportunities for skill development.
- Why this job: Join a vital industry and make a difference in healthcare technology.
- Qualifications: Experience with Windows, networking, and a passion for tech support.
- Other info: Dynamic role with potential for growth in a regulated sector.
The predicted salary is between 36000 - 60000 £ per year.
My global client based in Leeds has an urgent requirement for an experienced IT Support Engineer to join on a 12 month rolling contract basis.
ROLE:
- Working in heavily regulated industry - medical devices - so all activities must be compliant with standards.
- Working with Service Now, picking up and resolving end user requests related only to manufacturing and lab type applications. These are typically installing software, troubleshooting application and communication issues.
- Resolution could include liaising with application technical support and or internal infrastructure support services.
- The focus is on the quality of the work - and not the volume.
- Role would also help with some IT project work, installing and qualifying new Manufacturing and Research and Development computer systems and apparatus.
- A part of the role does involve creating written records.
REQUIRED SKILLS:
- Ability to support Win10/Win11 Desktop
- Ability to support All MS Server Versions
- Ability to support Linux/RHEL 8.5 and above would be a benefit but not essential.
- A strong understanding of networking concepts at client to server level essential.
- No Lab or Manufacturing software experience essential.
- Hardware support is minimal - but experience with Dell or Lenovo hardware advantageous.
- Industry qualifications – ideally MCITP but MCSE/MCSA/MCDST possible.
- ITIL v2 or v3 Foundation certification very useful.
- Some working knowledge of Computer systems validation and application change control advantageous.
- PM experience (PRINCE2) a nice to have – however strong technical skills and enthusiasm prerequisite.
Please send across your most recent CV in application to this role.
IT Support Engineer - Medical - Leeds - Rolling Contract employer: The Huntsmith Limited
Contact Detail:
The Huntsmith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Medical - Leeds - Rolling Contract
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who have experience in medical devices. They might know about opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of compliance standards in the medical industry. We recommend practising common interview questions related to IT support and being ready to discuss your troubleshooting process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've resolved end-user requests or tackled IT project work in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer - Medical - Leeds - Rolling Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Win10/Win11 and any relevant certifications like MCITP or ITIL. We want to see how your skills match what we're looking for!
Showcase Your Compliance Knowledge: Since this role is in a heavily regulated industry, it’s important to mention any experience you have with compliance standards. We need to know you understand the importance of quality over quantity in your work.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for quality written records, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Huntsmith Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MS Server versions, and Linux/RHEL. Be ready to discuss how you've tackled similar issues in the past, especially in a regulated environment like medical devices.
✨Familiarise Yourself with Service Now
Since you'll be using Service Now to manage end user requests, it’s a good idea to get comfortable with its functionalities. If you can, try to find some tutorials or practice scenarios to show that you're proactive and ready to hit the ground running.
✨Emphasise Quality Over Quantity
In this role, the focus is on the quality of your work. Prepare examples that highlight how you've prioritised thoroughness and compliance in your previous roles, especially when dealing with application troubleshooting or installations.
✨Prepare for Project Work Questions
Since the role involves IT project work, think about any relevant experiences you have. Be ready to discuss how you’ve contributed to projects, particularly in installing and qualifying new systems, and how you ensure everything meets industry standards.