Service Advisor

Mayfield Ford Lincoln is looking for a Service Advisor to add to their team in Brampton. Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required for their vehicle, as well as on routine maintenance. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Mayfield Ford Lincoln is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles, 20 stores, 18 brands, and 1 promise: Serving you better, each and every day.

Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

Pay: $50,000 base salary + commission.

Why Join HG

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer long for more time with family.

Job Duties:

• Greeting customers when they arrive at the dealer outside, performing a vehicle walk around.
• Help manage vehicle repair estimate times and shop loading.
• Answer incoming calls, book service appointments.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Dealing with customer inquiries and concerns.
• Follow up with the progress of each repair order during the day.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We Look For:

• A great attitude!
• Customer service experience is required.
• Previous Service Advisor experience is preferred.
• A valid Drivers License and clean driving record is required.
• Strong interpersonal skills and a focus on building and maintaining relationships.
• Experience with CDK is an asset.
• Strong organizational and time management skills.
• Takes initiative and is self-motivated.
• Skilled communicator (both written and oral).
• Able to resolve conflict.
• Experience with the Ford brand would be considered an asset.
• A desire to achieve the very best in customer service and teamwork.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out. Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.