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- Tasks: Support high-quality care services and supervise care professionals in the community.
- Company: Join the largest care provider in the UK with a supportive community.
- Benefits: Competitive pay, guaranteed hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while working in a caring environment.
- Qualifications: Experience in care assessments and a passion for helping others.
- Other info: Dynamic role with a mix of fieldwork and office tasks.
The predicted salary is between 30000 - 42000 £ per year.
At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.
Location: South Tyneside
Pay Rate: £14.10 plus mileage.
Hours: Full Time (30 Hours Guaranteed)
Human Support Group (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of South Tyneside. As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.
Your responsibilities will include:
- Planning: Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
- Reviews: Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
- Participate: Participate as required in multi-disciplinary review of service users’ needs.
- Shadow: Shadow new care workers in the field to ensure their competence.
- Observation: Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.
The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work. If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.
Qualifications:
- Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
- Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Demonstrates a sincere interest in working with our specific client group.
- Successfully passed DBS screening.
- Patience, compassion & a positive attitude at all times.
- Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
- Display initiative and autonomy.
Quality Officer in South Shields employer: The Human Support Group Limited
Contact Detail:
The Human Support Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at CCH Group. A friendly chat can open doors and give you insider info on what they’re looking for in a Quality Officer.
✨Tip Number 2
Prepare for your interview by brushing up on your knowledge of care standards and practices. We want to see that you’re not just passionate but also knowledgeable about the role and how you can contribute to enhancing the well-being of service users.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples of how you’ve conducted assessments or supported care workers in the past. This will help us see how you can make an impact as a Quality Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive community at CCH Group.
We think you need these skills to ace Quality Officer in South Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Officer role. Highlight your experience with risk assessments and working with service users, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for care and how you can contribute to our supportive community. Be genuine and let us know why you’re excited about this opportunity at CCH Group.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any relevant experience you have in care settings. Whether it’s shadowing new workers or conducting reviews, we want to see how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Human Support Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Officer and the specific responsibilities outlined in the job description. Familiarise yourself with CCH Group's values and their approach to care. This will help you demonstrate your genuine interest and how your experience aligns with their mission.
✨Showcase Your Experience
Prepare examples from your past work that highlight your skills in risk assessments, working with service users, and collaborating with healthcare professionals. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to the company’s goals.
✨Demonstrate Your Soft Skills
As a Quality Officer, empathy and communication are key. Be ready to discuss how you've handled challenging situations with patience and compassion. Share stories that illustrate your positive attitude and ability to engage with clients and colleagues alike.
