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- Tasks: Support quality care services and enhance the well-being of individuals in Peterlee.
- Company: Join the UK's largest care provider with a passionate community.
- Benefits: 30-hour work week, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in care assessments and a genuine interest in helping others.
- Other info: Dynamic role with a mix of community and office work.
The predicted salary is between 36000 - 60000 £ per year.
Discover CCH Group/Human Support Group! At CCH Group (Human Support Group), we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so. Founded in 2009, we’ve grown into the nation’s largest care company, with over 260 locations and 14,000 care professionals delivering 1.5 million hours of care each month across the UK.
Location: Peterlee, County Durham
Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)
Human Support Group (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Peterlee, County Durham. As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.
Your responsibilities will include:
- Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
- Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
- Participate – Participate as required in multi-disciplinary review of service users’ needs.
- Shadow - Shadow new care workers in the field to ensure their competence.
- Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.
The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work. If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.
Qualifications
What you’ll bring to the team?
- Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
- Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Demonstrates a sincere interest in working with our specific client group.
- Successfully passed DBS screening.
- Patience, compassion & a positive attitude at all times.
- Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
- Display initiative and autonomy.
Quality Officer in Peterlee employer: The Human Support Group Limited
Contact Detail:
The Human Support Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer in Peterlee
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at CCH Group. A friendly chat can open doors and give you insider info on what they’re really looking for in a Quality Officer.
✨Tip Number 2
Prepare for your interview by practising common questions related to quality assurance in care services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for care! During interviews, share personal stories or experiences that highlight your empathy and commitment to improving the lives of service users. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at CCH Group.
We think you need these skills to ace Quality Officer in Peterlee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Officer role. Highlight your experience with risk assessments and working with service users, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for care and how you can contribute to our community. Be genuine and let us know why you’re excited about this opportunity at CCH Group.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any relevant experience you have in care settings. Whether it’s shadowing new workers or conducting reviews, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on our radar. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Human Support Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around assessments and reviews. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
As a Quality Officer, empathy is key. Be prepared to share examples from your past experiences where you've demonstrated patience and compassion, particularly in challenging situations. This will highlight your suitability for the role and align with the company’s values.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress for Success
Even though the role involves community work, first impressions matter. Dress smartly for your interview to convey professionalism. It shows respect for the opportunity and sets a positive tone for the conversation.
