At a Glance
- Tasks: Deliver outstanding customer service and support our service and installation teams.
- Company: Join Home Service Group, a growing network of trusted service companies.
- Benefits: Enjoy casual dress, company events, on-site parking, and progression opportunities.
- Other info: Flexible job share options available for the right candidates.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or call centre roles is essential.
Salary: £26,437 per annum
Role: Full time, Monday to Friday, 8am – 5pm
Location: Office based - Thames Ditton
We are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support.
About us: Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.
We are now looking for two Customer Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates.
Job Role:
- Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service.
- Schedule, confirm and reschedule service and installation appointments.
- Provide administrative support to the service and installation teams.
- Liaise with account customers and agencies, prioritising work and providing updates on additional work required.
- Contact existing customers to arrange annual boiler servicing appointments.
- Track parts and orders with suppliers, ensuring timely updates.
- Identify customers' needs and either resolve enquiries or direct them to the appropriate team member.
- Communicate clearly and effectively with customers, colleagues and suppliers.
- Work collaboratively as part of a positive and supportive team.
- Carry out a range of general administrative and ad hoc duties as required.
About you:
- Previous experience in a call centre environment is essential.
- Previous experience in a similar customer service or administrative role is essential.
- Experience within the industry would be beneficial but is not essential.
- Excellent telephone manner with outstanding customer service skills.
- Strong written and verbal communication skills.
- Excellent organisational and time management skills and a high level of attention to detail.
- Ability to work effectively both independently and as part of a small team.
- A positive, proactive approach with good problem-solving skills.
The Benefits:
- Casual dress
- Company events
- On-site parking
- Opportunity for progression
Could you be our Customer Service Coordinator?
Right to Work in the UK: Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.
We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.
Customer Service Coordinator in Thames Ditton employer: The HR Surgery
Home Service Group is an excellent employer, offering a supportive and collaborative work culture in Thames Ditton. With a focus on employee growth and development, we provide opportunities for progression within our expanding network of service companies. Enjoy benefits such as casual dress, company events, and on-site parking while being part of a team that values outstanding customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Thames Ditton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The HR Surgery. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The HR Surgery before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Thames Ditton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The HR Surgery:Your cover letter is your chance to shine! Tell us why you want to work at The HR Surgery specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The HR Surgery!
How to prepare for a job interview at The HR Surgery
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
