At a Glance
- Tasks: Support customer accounts and ensure top-notch service in a dynamic team.
- Company: Join SET Limited, a specialist engineering business with a collaborative culture.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a Friday lunchtime finish.
- Other info: Great opportunity for career development in a supportive environment.
- Why this job: Make a real impact by building strong customer relationships and improving service processes.
- Qualifications: Organised, confident, and customer-focused with strong communication skills.
Location: Derby, UK – Office based
Salary: £28,000 – £30,000 per year, depending on experience
Job Type: Full-Time, Permanent
Hours: 37 hours per week, with a Friday lunchtime finish
The Opportunity
The HR Guru is recruiting on behalf of SET Limited for an organised, proactive and customer-focused Customer Account Coordinator to join their Customer Services and Commercial team. Reporting to the Customer Services Manager, you’ll play an important role in supporting customer accounts and making sure customers receive a professional, responsive and reliable service. You’ll act as a key point of contact for customers, coordinate communications, maintain accurate account information and work closely with SET’s Commercial, Engineering and Operations teams to keep things moving. If you enjoy building customer relationships, keeping on top of the detail and making sure actions are followed through properly, this could be a great next step.
What You’ll Be Doing
- Supporting the Customer Services Manager and Commercial team with day-to-day account administration.
- Acting as a primary point of contact for customer enquiries, updates and routine communications.
- Preparing, maintaining and updating customer records, account information and internal databases.
- Producing regular reports on account activity, order status, service updates and customer requirements.
- Liaising with Engineering, Operations and Commercial teams to resolve queries and maintain service levels.
- Monitoring customer issues and escalating concerns where required.
- Assisting with quotations, proposals and account documentation.
- Coordinating customer meetings and follow-up actions.
- Supporting order processing and general customer administration.
- Identifying opportunities to improve customer service processes and ways of working.
What We’re Looking For
You’ll be someone who is organised, confident dealing with customers and comfortable managing several priorities at once. Ideally, you’ll have:
- Previous experience in account coordination, customer service, commercial support or a similar role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- A customer-focused approach with strong relationship-building skills.
- The ability to prioritise your workload and meet deadlines.
- Good problem-solving skills and sound judgement.
- Confidence using Microsoft Office, particularly Excel.
- Experience using CRM or ERP systems would be desirable.
- Experience within an engineering, manufacturing or industrial environment would be advantageous, but isn’t essential.
What SET Offers:
- Salary of £28,000 – £30,000, depending on experience.
- 37-hour working week with a Friday lunchtime finish.
- 28 days’ holiday, including bank holidays, with three days reserved for the Christmas shutdown.
- The opportunity to develop your skills within a specialist engineering business.
- A collaborative working environment with experienced colleagues across Customer Services, Commercial, Engineering and Operations.
- The opportunity to take ownership of customer accounts and contribute ideas to improve customer service processes.
- A varied role supporting customers across a range of specialist engineering projects and services.
Why Join SET
This is a role where organisation, communication and follow-through really matter. You’ll be joining a business where you can build strong customer relationships, work closely with different teams and have a genuine impact on the service customers receive. SET is looking for someone who takes pride in doing things properly, communicates professionally and enjoys being the person who keeps everything on track.
Interested
If this sounds like the right opportunity for you, we would love to hear from you. Please send us your CV outlining your relevant experience and we’ll be in touch to discuss the role further.
Customer Account Coordinator in Derby employer: The HR Guru
Join a leading automotive manufacturing business in Derby, where you will thrive in a dynamic work culture that values innovation and quality. With a focus on employee growth, you will have access to professional development opportunities and the chance to make a tangible impact on production quality. Enjoy a competitive salary, a 37-hour work week with early finishes on Fridays, and generous holiday allowances, all while working closely with a passionate team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The HR Guru. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The HR Guru before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The HR Guru:Your cover letter is your chance to shine! Tell us why you want to work at The HR Guru specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The HR Guru!
How to prepare for a job interview at The HR Guru
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
