People, Culture and Training Manager in London

Ivonbrook Properties (Ivonbrook, Grove House and Darley Hall Care Homes) are looking for a People, Culture & Training Manager to lead our people agenda and training compliance across three homes. This is a hands-on, on-site role where you’ll partner with the Operations Manager and Registered Managers to embed best practice, build a positive culture, and ensure our teams are supported to deliver safe, person-centred care.

KEY DETAILS

• Hours: 42.5 hours per week
• Location: On-site across Ivonbrook, Grove House and Darley Hall Care Homes (multi-site role)
• Reporting to: Operations Manager

WHAT YOU WILL DO

• Provide day-to-day HR advice and manage employee relations casework (disciplinary, grievance, performance/capability and sickness absence).
• Coach and support managers, including drafting letters and ensuring policies are applied consistently.
• Lead safer recruitment end-to-end (right-to-work, DBS, references, eligibility and gap checks) with robust record keeping.
• Own onboarding and inductions, ensuring checks, documentation and role introductions are completed to agreed timescales.
• Own the training matrix and learning programme across the Homes; coordinate and deliver training where appropriate and maintain mandatory training compliance.
• Maintain audit readiness (personnel files, recruitment records, training evidence) and support inspections by preparing evidence packs and embedding learning.
• Drive people and culture initiatives to improve engagement, wellbeing, communication and manager capability across all three sites.

ADDITIONAL ADMINISTRATIVE RESPONSIBILITIES

You may be asked to support with limited administrative tasks, such as:

• Processing receipts against residents' accounts and maintaining records
• Auditing and monitoring petty cash records
• Supporting the processing and issuing of residents' monthly fees and ensuring accounts are up-to-date
• Chasing overdue resident invoices in line with agreed processes

WHAT WE ARE LOOKING FOR

• HR generalist casework experience (including disciplinaries, grievances, performance/capability and sickness absence).
• Confidence advising managers and drafting professional correspondence and letters.
• Strong data and records mindset, including maintaining HR records and training matrix/HRIS data accurately.
• Care sector experience desirable (or experience in another regulated environment).
• Strong organisation skills, discretion and the ability to work effectively across multiple sites.