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For Companies At a Glance
- Tasks: Lead global customer care, resolving complaints and enhancing service delivery.
- Company: Join a rapidly growing brand making waves in international customer service.
- Benefits: Enjoy career development opportunities and be part of a dynamic, inclusive team.
- Why this job: Shape global customer satisfaction and leave a lasting impact on our services.
- Qualifications: Experience in complaint handling, strong leadership, and exceptional communication skills required.
- Other info: Salary ranges from 45k to 50k based on experience.
The predicted salary is between 37800 - 42000 £ per year.
The Role:
As Global Customer Care Lead, you’ll be the driving force behind our commitment to delivering world-class customer service. In this pivotal role, you will oversee the customer complaint process, ensuring a seamless and consistent approach across all international operations and distribution partners. Your leadership will guarantee that complaints are resolved quickly and effectively, and you'll provide valuable feedback to help continuously improve our products and services.
With the future of our customer service journey in your hands, you'll have the opportunity to shape and refine processes, enhance awareness of our services, and leave a lasting impact on customer satisfaction globally!
What You’ll Do:
Lead with Excellence: Spearhead the implementation of a consistent complaint handling process across the business, ensuring a top-tier customer experience.
Be the Voice of the Customer: Cultivate strong relationships with all entities, acting as the ‘go-to’ expert for customer concerns and ensuring seamless service delivery.
Resolve with Precision: Take charge of addressing customer complaints, ensuring they’re resolved swiftly and to the highest satisfaction.
Collaborate Across Teams: Work closely with sales, operations, and customer service, bridging gaps and ensuring a smooth, integrated customer journey.
Drive Product Improvement: Provide valuable feedback to the Quality team, using customer insights to continuously evolve and enhance our product offerings.
Elevate Our Services: Manage field-based teams' schedules efficiently, and help raise awareness of our Recoat and Refit services, transforming them into profitable, chargeable offerings.
What We’re Looking For:
- Complaint Handling Experience: Previous experience in managing customer complaints, with a track record of swift and effective resolutions.
- Analytical & Problem-Solving Skills: Strong ability to analyze issues and find innovative solutions that benefit both the customer and the company.
- Leadership & Team Management: You’ll need to inspire, lead, and manage teams, driving them to consistently deliver outstanding service.
- Exceptional Communication: Outstanding verbal and written communication, with the ability to negotiate and engage with a range of stakeholders at all levels.
- Commercially Savvy: A keen understanding of business goals and a strategic mindset to balance customer satisfaction with commercial success.
- Construction based knowledge is preferred but not essential.
Salary:
45k – 50k depending on experience.
Why us?
Join a Rapidly Growing Brand: Be part of a company that’s not just growing but thriving internationally.
Impact Global Customer Service: Your work will influence how we deliver customer care worldwide, shaping our reputation and success.
Career Development: We invest in your growth with opportunities for progression and professional development.
Be Part of a Winning Team: Join a passionate, dynamic family business with a collaborative, inclusive culture where your contributions are truly valued.
Ready to take the next step in your career and lead customer care on a global scale?
If you have a passion for delivering excellence and are eager to contribute to our global success, we’d love to hear from you!
Customer Care Lead employer: The HR Consultants
Contact Detail:
The HR Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Lead
✨Tip Number 1
Familiarize yourself with our customer service philosophy and values. Understanding what drives our commitment to excellence will help you align your approach and demonstrate how you can enhance our global customer care.
✨Tip Number 2
Showcase your complaint handling experience by preparing specific examples of how you've resolved customer issues in the past. Highlighting your ability to act swiftly and effectively will resonate well with us.
✨Tip Number 3
Emphasize your leadership skills by discussing how you've inspired and managed teams in previous roles. We value collaboration, so be ready to share how you've bridged gaps between departments to improve customer journeys.
✨Tip Number 4
Prepare to discuss your analytical and problem-solving skills. We’re looking for innovative solutions that benefit both customers and the company, so think of examples where you've successfully implemented such strategies.
We think you need these skills to ace Customer Care Lead
Some tips for your application 🫡
Understand the Role: Make sure you fully grasp the responsibilities of the Global Customer Care Lead. Highlight your experience in complaint handling and customer service in your application.
Showcase Leadership Skills: Emphasize your leadership and team management experience. Provide examples of how you've inspired teams to deliver outstanding service in previous roles.
Demonstrate Problem-Solving Abilities: Include specific instances where you've successfully resolved customer complaints or improved processes. This will showcase your analytical skills and ability to find innovative solutions.
Tailor Your Communication: Ensure your application reflects exceptional verbal and written communication skills. Use clear, concise language and tailor your message to resonate with the company's values and goals.
How to prepare for a job interview at The HR Consultants
✨Showcase Your Complaint Handling Experience
Be prepared to discuss specific examples of how you've successfully managed customer complaints in the past. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the role.
✨Demonstrate Analytical & Problem-Solving Skills
Think of scenarios where you had to analyze a problem and come up with innovative solutions. Be ready to explain your thought process and how your solutions benefited both the customer and the company.
✨Exhibit Leadership Qualities
Prepare to talk about your experience in leading teams. Share how you inspire and motivate others to deliver outstanding service, and provide examples of successful team management.
✨Communicate Effectively
Practice your verbal and written communication skills. Be ready to engage with various stakeholders and demonstrate your negotiation skills, as effective communication is key to this role.
