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For Companies At a Glance
- Tasks: Lead global customer care, resolving complaints and enhancing service delivery.
- Company: Join a rapidly growing brand making waves in international customer service.
- Benefits: Enjoy career development opportunities and be part of a dynamic, inclusive team.
- Why this job: Shape global customer satisfaction and leave a lasting impact on our services.
- Qualifications: Experience in complaint handling, strong leadership, and exceptional communication skills required.
- Other info: Salary ranges from 45k to 50k based on experience.
The predicted salary is between 36000 - 60000 £ per year.
The Role:
As Global Customer Care Lead, you’ll be the driving force behind our commitment to delivering world-class customer service. In this pivotal role, you will oversee the customer complaint process, ensuring a seamless and consistent approach across all international operations and distribution partners. Your leadership will guarantee that complaints are resolved quickly and effectively, and you\’ll provide valuable feedback to help continuously improve our products and services.
With the future of our customer service journey in your hands, you\’ll have the opportunity to shape and refine processes, enhance awareness of our services, and leave a lasting impact on customer satisfaction globally!
What You’ll Do:
Lead with Excellence: Spearhead the implementation of a consistent complaint handling process across the business, ensuring a top-tier customer experience.
Be the Voice of the Customer: Cultivate strong relationships with all entities, acting as the ‘go-to’ expert for customer concerns and ensuring seamless service delivery.
Resolve with Precision: Take charge of addressing customer complaints, ensuring they’re resolved swiftly and to the highest satisfaction.
Collaborate Across Teams: Work closely with sales, operations, and customer service, bridging gaps and ensuring a smooth, integrated customer journey.
Drive Product Improvement: Provide valuable feedback to the Quality team, using customer insights to continuously evolve and enhance our product offerings.
Elevate Our Services: Manage field-based teams\’ schedules efficiently, and help raise awareness of our Recoat and Refit services, transforming them into profitable, chargeable offerings.
What We’re Looking For:
- Complaint Handling Experience: Previous experience in managing customer complaints, with a track record of swift and effective resolutions.
- Analytical & Problem-Solving Skills: Strong ability to analyze issues and find innovative solutions that benefit both the customer and the company.
- Leadership & Team Management: You’ll need to inspire, lead, and manage teams, driving them to consistently deliver outstanding service.
- Exceptional Communication: Outstanding verbal and written communication, with the ability to negotiate and engage with a range of stakeholders at all levels.
- Commercially Savvy: A keen understanding of business goals and a strategic mindset to balance customer satisfaction with commercial success.
- Construction based knowledge is preferred but not essential.
Salary:
45k – 50k depending on experience.
Why us?
Join a Rapidly Growing Brand: Be part of a company that’s not just growing but thriving internationally.
Impact Global Customer Service: Your work will influence how we deliver customer care worldwide, shaping our reputation and success.
Career Development: We invest in your growth with opportunities for progression and professional development.
Be Part of a Winning Team: Join a passionate, dynamic family business with a collaborative, inclusive culture where your contributions are truly valued.
Ready to take the next step in your career and lead customer care on a global scale?
If you have a passion for delivering excellence and are eager to contribute to our global success, we’d love to hear from you!
Customer Care Lead employer: The HR Consultants
Contact Detail:
The HR Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Lead
✨Tip Number 1
Familiarize yourself with our customer service philosophy and values. Understanding what drives our commitment to excellence will help you align your approach and demonstrate how you can contribute to our mission.
✨Tip Number 2
Showcase your complaint handling experience by preparing specific examples of how you've resolved customer issues in the past. Highlighting your success stories will illustrate your capability to lead in this role.
✨Tip Number 3
Research our products and services thoroughly. Being knowledgeable about what we offer will enable you to provide valuable feedback and insights, demonstrating your proactive approach to product improvement.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into our company culture and customer care practices can give you an edge in understanding how to effectively collaborate across teams.
We think you need these skills to ace Customer Care Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and customer service. Use specific examples that demonstrate your ability to resolve issues swiftly and effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasize your leadership skills and how you've successfully managed teams in the past. Mention your analytical and problem-solving abilities, and how they can benefit the company.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your strong verbal and written communication skills. Consider including examples of how you've engaged with stakeholders at various levels.
Highlight Commercial Awareness: Demonstrate your understanding of balancing customer satisfaction with commercial success. Provide examples from your previous roles where you contributed to both customer care and business goals.
How to prepare for a job interview at The HR Consultants
✨Showcase Your Complaint Handling Experience
Be prepared to discuss specific examples of how you've successfully managed customer complaints in the past. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the role.
✨Demonstrate Analytical & Problem-Solving Skills
Think of scenarios where you had to analyze a problem and come up with an innovative solution. Be ready to explain your thought process and how your solutions benefited both the customer and the company.
✨Exhibit Leadership Qualities
Prepare to talk about your leadership style and how you've inspired and managed teams in previous roles. Share examples of how you've driven your team to deliver outstanding service.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since exceptional communication is key, be ready to engage in discussions that showcase your negotiation skills and ability to connect with various stakeholders.
