Human Resources Advisor

Who We are: We are more than your typical HR consultancy. At The HR Branch, we offer practical support and expert solutions tailored to businesses, whether a start-up, a small and high-growth SME, or an established organisation. Our team recognises that each business has distinct needs, and we assure unwavering support. We become familiar with our clients, and they do us and nobody is merely as a number. We hold the conviction that good employment practices are fundamental to a successful business. Our entire team is committed to understanding client businesses thoroughly and provide hands-on assistance to navigate the daily challenges that may encounter as a conscientious employer.

Offering a flexible suite of services designed to meet business requirements allows businesses to focus on what matters most: cultivating their workplace culture and future-proofing operations. We are TEAM, we work hard but also enjoy our time at work and with each other. We support each other and encourage personal development continuously.

The Client Partnership Team: This role reports into the Client Partnership Team – client facing on all matters. The team consists of two HR Advisors and a Senior Client Lead (of which this role reports to). We have another side to our business which focuses on business development, all things systems and the key work behind the scenes! Together we work together to create The HR Branch Ltd.

The Office: The main office is in Kirton Holme, Lincolnshire – PE20 1TW. We work on site to the adjacent farm offering country lane walks at break time and two amazing dogs that can often be found in the office. This role will have its own workstation in the main office that is shared with other members of the team. We offer free parking, kitchen facilities and are well known for pay-day office treats along with celebrating success, typically involving food!

Main Purpose: To provide a high-quality, proactive HR advisory service to clients whilst supporting the broader Client Services team in the delivery of exceptional client service, added value efficiency and streamlined process of key HR activities. The role acts as a point of contact for complex HR queries, provides technical guidance to the wider HR team, supports payroll activities where required, and drives efficiencies across systems and processes to ensure an outstanding client experience.

The post holder will manage their own client portfolio whilst providing operational support to the team, contributing to service excellence, continuous improvement and commercial success. This role is responsible for managing a portfolio of retained HR clients, providing high-quality, commercially focused and legally compliant HR advice across the full employee lifecycle. Acting as a trusted adviser and escalation point for complex HR matters, the role leads on employee relations cases, policy development, organisational change, management coaching and client projects, while supporting the Senior Advisor with key accounts and strategic priorities.

The postholder will also provide technical guidance and mentoring to colleagues, contribute to payroll support when required, and ensure client work is delivered accurately, efficiently and within agreed service standards. Success in the role will be demonstrated through strong client relationships, confident technical HR delivery, effective management of competing priorities and a proactive contribution to the wider team and business.

The ideal candidate will have at least 4–5 years' generalist HR experience, strong employment law knowledge, experience managing SME clients and complex employee relations matters, and the ability to coach and support colleagues. They will be commercially aware, highly organised and solutions-focused, with a strong emphasis on continuous improvement, client satisfaction, utilisation, service growth and achievement of individual and team KPIs.

Salary: TBC Length of contract: Permanent, on site, 5 days per week, 8:30am to 5pm