At a Glance
- Tasks: Keep our stylish rooms and public areas sparkling clean while providing top-notch customer service.
- Company: Join The Hoxton, a vibrant hotel brand in the heart of London.
- Benefits: Enjoy competitive pay, 28 days holiday, health perks, and discounts across our family of brands.
- Other info: Opportunities for progression, regular team events, and a supportive work environment.
- Why this job: Be part of a fun team, make guests feel at home, and grow your career.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, featuring 237 playfully designed bedrooms and an all-day restaurant, Chet’s.
It is ideal for exploring West London.
Responsibilities
- Cleaning and servicing guest rooms to brand standards.
- Reporting maintenance defects in guest rooms and floors via Know Cross.
- Ensuring all guest rooms meet brand and audit standards.
- Cleaning and servicing public areas to brand standards.
- Reporting maintenance defects in public areas and back‑of‑house via Know Cross.
- Ensuring all public areas meet brand and audit standards.
- Cleaning and maintaining exterior hotel areas, including entrances and loading bays.
- Overseeing daily linen and terry delivery and collection.
- Stocking linen and housekeeping supplies, keeping storage areas clean.
- Maintaining cleanliness of guest floors.
- Assisting with other housekeeping tasks as required.
- Adhering to Health and Safety standards and reporting breaches to the Head Housekeeper.
- Handling cleaning materials correctly and following COSHH regulations.
- Attending all required training sessions.
- Maintaining a positive and friendly attitude, even when resolving challenges.
- Providing the highest level of customer care with a friendly, helpful, and responsive service.
- Assisting in cleaning public and back‑of‑house areas as needed.
Qualifications
- Strong verbal and written communication skills and competent computer skills.
- Ability to build relationships with colleagues and customers.
- Attention to detail and commitment to maintaining high room standards.
Benefits
- Competitive salary.
- 28 days holiday (inclusive of bank holidays), pension, and life insurance.
- Health cash plan with support for physical & mental wellbeing.
- Confidential hotline and mental health first aiders.
- Retail and hospitality perks with partners.
- Free night at The Hoxton and a meal for two on first day.
- Meals provided during shifts.
- Discounts across the Ennismore family.
- Free night at The Hoxton every year and additional rewards upon milestones.
- Opportunities for progression within the global brands.
- Training and development academies.
- Extra time off to volunteer with partner charities.
- Regular team gatherings and bi‑annual parties.
- Enhanced family leave.
- Annual diversity and inclusion events.
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We think you need these skills to ace Room Attendant
Cleaning and Servicing
Attention to Detail
Communication Skills
Customer Care
Health and Safety Standards
COSHH Regulations
Maintenance Reporting
