At a Glance
- Tasks: Keep our stylish rooms and public areas sparkling clean while providing top-notch customer service.
- Company: Join The Hoxton, a vibrant hotel brand in the heart of London.
- Benefits: Enjoy competitive pay, 28 days holiday, health perks, and discounts across our family of brands.
- Other info: Opportunities for progression, regular team events, and a supportive work environment.
- Why this job: Be part of a fun team, make guests feel at home, and grow your career.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, featuring 237 playfully designed bedrooms and an all-day restaurant, Chet’s.
It is ideal for exploring West London.
Responsibilities
- Cleaning and servicing guest rooms to brand standards.
- Reporting maintenance defects in guest rooms and floors via Know Cross.
- Ensuring all guest rooms meet brand and audit standards.
- Cleaning and servicing public areas to brand standards.
- Reporting maintenance defects in public areas and back‑of‑house via Know Cross.
- Ensuring all public areas meet brand and audit standards.
- Cleaning and maintaining exterior hotel areas, including entrances and loading bays.
- Overseeing daily linen and terry delivery and collection.
- Stocking linen and housekeeping supplies, keeping storage areas clean.
- Maintaining cleanliness of guest floors.
- Assisting with other housekeeping tasks as required.
- Adhering to Health and Safety standards and reporting breaches to the Head Housekeeper.
- Handling cleaning materials correctly and following COSHH regulations.
- Attending all required training sessions.
- Maintaining a positive and friendly attitude, even when resolving challenges.
- Providing the highest level of customer care with a friendly, helpful, and responsive service.
- Assisting in cleaning public and back‑of‑house areas as needed.
Qualifications
- Strong verbal and written communication skills and competent computer skills.
- Ability to build relationships with colleagues and customers.
- Attention to detail and commitment to maintaining high room standards.
Benefits
- Competitive salary.
- 28 days holiday (inclusive of bank holidays), pension, and life insurance.
- Health cash plan with support for physical & mental wellbeing.
- Confidential hotline and mental health first aiders.
- Retail and hospitality perks with partners.
- Free night at The Hoxton and a meal for two on first day.
- Meals provided during shifts.
- Discounts across the Ennismore family.
- Free night at The Hoxton every year and additional rewards upon milestones.
- Opportunities for progression within the global brands.
- Training and development academies.
- Extra time off to volunteer with partner charities.
- Regular team gatherings and bi‑annual parties.
- Enhanced family leave.
- Annual diversity and inclusion events.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hoxton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hoxton
Don't be shy about reaching out to The Hoxton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hoxton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hoxton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
