Room Attendant

We are looking for a Room Attendant to join the team at The Hoxton, Shoreditch. The Hoxton, Shoreditch – our first hotel – found its home in a former car park and has evolved into a fixture of the East London scene, offering 210 bedrooms, the Apartment, and two in‑house restaurants – Hoxton Grill and Llama Inn.

Job Description

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
• To ensure that all public areas adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of public areas and back of house areas as required.

Qualifications

• You have a high level of verbal and written communication skills.
• You have the ability to build relationships with colleagues and customers.
• You’re keen on the details and ensuring our rooms are to the highest standards for our guests.

Benefits

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension and life insurance
• A health cash plan to claim money back and get access to many ways to support your physical and mental wellbeing
• We have a confidential hotline and a network of mental health first aiders for support whenever you need it
• Retail and hospitality perks through our partners
• A free night at The Hoxton and a meal for two when you first start with us
• We’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us)
• A free night at The Hoxton every year and a little extra £££ when you hit the big milestones
• Opportunities to progress and switch it up as part of a global family of brands
• Training to help you settle into your role, learning academies to broaden your skill set and development that helps you thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get‑togethers, from our team drinks to our bi‑annual parties – we know how to have a good time
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for learning, celebration and making a positive impact