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For Companies At a Glance
- Tasks: Manage room reservations and exceed guest expectations through proactive solutions.
- Company: Join a vibrant hospitality brand known for its unique experiences and supportive culture.
- Benefits: Enjoy competitive salary, 28 days holiday, health support, and discounts across brands.
- Why this job: Be part of a fun, team-oriented environment that values individuality and creativity.
- Qualifications: No experience needed; passion for hospitality and a positive attitude are key!
- Other info: Opportunities for career growth, training, and extra time off for volunteering.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
What you’ll do…
- Manage new and existing individual rooms reservations through telephone, email and website reservations
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
- Keep an eye on our booking channels
- Maximise revenue and identify sales opportunities
- Work with corporate clients/bookers and agents
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
- Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
- Step in for the Reservations Supervisor or Manager when needed
Qualifications
What we\’re looking for…
- A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
- Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
- You’re great with computers and on the phone
- Since we’re opening in several exciting places, speaking additional lingos is an advantage
- You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get shit done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What\’s in it for you…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Reservations Agent employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel industry and current trends in reservations. Understanding how booking channels work and what guests expect can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Being able to convey information clearly and professionally is crucial for a Reservations Agent.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've anticipated needs or resolved issues in previous roles. This will demonstrate your proactive approach to guest satisfaction.
✨Tip Number 4
If you speak another language, be sure to highlight this during your interactions. It can set you apart from other candidates and is a valuable asset in hospitality.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hotel reservations or customer service. Emphasise skills like communication, problem-solving, and teamwork, which are crucial for a Reservations Agent.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how you can contribute to exceeding guests' expectations. Mention any language skills you have, as this could set you apart from other candidates.
Showcase Your Tech Skills: Since the role involves managing reservations through various channels, highlight your proficiency with computers and any reservation systems you've used. This will demonstrate your readiness for the role.
Prepare for Potential Questions: Think about how you would handle specific scenarios related to guest reservations and problem-solving. Be ready to discuss your approach to maximising revenue and identifying sales opportunities during an interview.
How to prepare for a job interview at The Hoxton
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service and creating memorable experiences for guests.
✨Demonstrate Communication Skills
As a Reservations Agent, you'll be communicating with various teams and clients. Prepare examples of how you've effectively communicated in past roles, whether through phone calls, emails, or face-to-face interactions.
✨Highlight Problem-Solving Abilities
Anticipating guest needs and providing solutions is key in this role. Think of specific instances where you successfully resolved issues or exceeded expectations, and be ready to discuss them.
✨Familiarise Yourself with Booking Channels
Research different booking channels and how they operate. Being knowledgeable about these platforms will show your proactive approach and readiness to maximise revenue and identify sales opportunities.
