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For Companies At a Glance
- Tasks: Manage room reservations and provide exceptional customer service to guests.
- Company: Join a vibrant hotel group with a unique design and welcoming atmosphere.
- Benefits: Competitive salary, 28 days holiday, health perks, and free meals during shifts.
- Why this job: Be part of a fun team that values individuality and creativity in hospitality.
- Qualifications: Experience in hotel reservations is a plus, but passion for hospitality is key.
- Other info: Opportunities for career growth and regular team events to celebrate together.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Rooms Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels. London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly.
What you’ll do…
- Manage new and existing individual rooms reservations through telephone, email and website reservations
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
- Keep an eye on our booking channels
- Maximise revenue and identify sales opportunities
- Work with corporate clients/bookers and agents
- Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
- Step in for the Reservations Supervisor or Manager when needed
Qualifications What we’re looking for...
- A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team!
- Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
- You’re great with computers and on the phone
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
What’s in it for you...
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Reservations Agent employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company vibe! Before your interview, check out The Hoxton's social media and website. This will help you understand their culture and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations over the phone, try role-playing with a friend. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you went above and beyond for a customer. This will demonstrate your passion for hospitality and your ability to exceed guest expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hoxton family. Let’s get you that job!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re all about being genuine and having fun!
Tailor Your Application: Make sure to tailor your application to the Reservations Agent role. Highlight any relevant experience or skills that match what we're looking for, like customer service or teamwork. It shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at The Hoxton
✨Know the Company Vibe
Before your interview, take some time to really understand the Hoxton brand and its unique atmosphere. Familiarise yourself with their hotels and what makes them special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Reservations Agent, customer service is key! Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can demonstrate your passion for hospitality and your ability to create memorable experiences for guests.
✨Be Ready to Talk Tech
Since you'll be managing reservations through various channels, brush up on your computer skills and any relevant software. If you have experience with booking systems or CRM tools, be sure to mention it. Showing that you're tech-savvy will give you an edge!
✨Embrace Your Personality
The Hoxton values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your thoughts on doing things differently and how you can contribute to a fun and supportive team environment. Remember, they want to see the real you!
