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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join The Hoxton, a vibrant hotel in Shepherd’s Bush with a unique design and welcoming atmosphere.
- Benefits: Enjoy competitive pay, 28 days holiday, health perks, and discounts across our family of brands.
- Why this job: Be part of a fun, inclusive culture where your personality shines and every day is different.
- Qualifications: Bring a positive attitude, passion for hospitality, and a willingness to collaborate and innovate.
- Other info: Opportunities for career growth and extra time off for volunteering await you!
The predicted salary is between 30000 - 42000 £ per year.
The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms and an all-day restaurant, Chet’s, serving Thai American comfort food. The hotel boasts a large open lobby with vintage seating and cozy corners, a central wraparound bar and terrace, making it an ideal location for exploring West London.
What you’ll do…
- Support the running of our day-to-day Front Office operations, inspiring receptionists to create a memorable, effortless experience for our guests from arrival to departure.
- Collaborate with all teams to keep rooms nicely booked and assist the Front Office Manager with overbooking issues.
- Answer phones, handle requests, and provide recommendations for local shows and pop-up restaurants, serving as the go-to for our guests.
- Work closely with Housekeeping and Engineering teams to ensure smooth guest stays.
What we’re looking for…
- A helpful attitude, someone confident in answering questions and engaging with guests.
- Individuals who want to be themselves; no need for formal suits here.
- Passion for hospitality, whether through drinks, meals, events, or accommodations.
- A desire to leave a positive, memorable impact on guests.
- Comfortable working without ego, focusing on getting things done.
- Willingness to try new things and do things differently.
- A team player who supports others and enjoys having fun at work.
What’s in it for you…
- Competitive salary
- 28 days holidays (including bank holidays), pension, and life insurance.
- Health cash plan supporting physical & mental wellbeing.
- Confidential hotline and mental health first aiders for support.
- Retail & hospitality perks through our partners.
- Free night at The Hoxton and a meal for two upon starting.
- Free shift meals.
- Discounts across the Ennismore family for you and your loved ones.
- Annual free night at The Hoxton and milestone bonuses.
- Opportunities for career progression within a global family of brands.
- Training, learning academies, and development programs.
- Extra time off for volunteering.
- Team events, parties, and social gatherings.
- Enhanced family leave options.
- Diversity and inclusion events throughout the year.
Reception Supervisor employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the local area around Shepherd’s Bush. Knowing the best restaurants, shows, and attractions will help you engage with guests and provide them with valuable recommendations.
✨Tip Number 2
Showcase your passion for hospitality during any interactions. Whether it's through a casual chat or a more formal meeting, let your enthusiasm shine through to demonstrate that you genuinely care about creating memorable experiences for guests.
✨Tip Number 3
Emphasise your teamwork skills in conversations. The role requires collaboration with various teams, so sharing examples of how you've successfully worked with others in past roles can highlight your suitability for the position.
✨Tip Number 4
Be prepared to discuss how you handle challenges, such as overbooking issues. Think of specific instances where you've resolved similar problems, as this will show your ability to think on your feet and maintain a positive guest experience.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Hoxton is looking for in a Reception Supervisor. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality and customer service. Emphasise any previous roles where you supported front office operations or worked closely with guests.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific examples of how you've created memorable experiences for guests in the past, aligning with The Hoxton's values.
Showcase Team Spirit: In your application, highlight your ability to work as part of a team. Provide examples of how you've collaborated with others to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at The Hoxton
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with different teams. Provide examples of how you've supported colleagues in previous roles, especially in fast-paced environments, to ensure smooth operations and guest satisfaction.
✨Be Yourself
The company encourages authenticity, so don’t hesitate to let your personality shine through. Dress comfortably and be genuine in your responses; they appreciate a relaxed approach over formalities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly around guest interactions and overbooking situations. Think of scenarios where you successfully handled challenges and be ready to discuss them in detail.
