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- Tasks: Keep our hotel sparkling clean and welcoming for guests every day.
- Company: Join The Hoxton, a vibrant hospitality brand shaking up the industry.
- Benefits: Enjoy 29 days holiday, free meals, and discounts across our hotels.
- Why this job: Be part of a fun, supportive team that values creativity and hard work.
- Qualifications: No experience needed, just a passion for hospitality and a positive attitude.
- Other info: Opportunities for training, volunteering, and celebrating diversity throughout the year.
The predicted salary is between 20000 - 30000 £ per year.
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Company Description
We are looking for a Public Area Attendant to join the team at The Hoxton, Shepherd\’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Job Description
What you’ll do
- To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
- To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
- To ensure that all public areas adhere to all brand standards and quality audit standards.
- To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
- To oversee the delivery and collection of linen and terry on a daily basis.
- To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
- To ensure guest floors are clean and well maintained at all times.
- To assist with other tasks to support the housekeeping team as required.
- To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
- To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
- To attend all training sessions required.
- To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
- To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
- To assist in the cleaning of public areas and back of house areas as required.
Qualifications
What we’re looking for
- You have a high level of verbal and written communication skills and competent computer skills.
- You have the ability to build relationships with colleagues and customers.
- Experience working in a very fast paced environment.
Additional Information
What’s in it for you
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Public Area Attendant employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Attendant
✨Tip Number 1
Show your passion for hospitality during the interview. Share personal experiences where you went above and beyond to create a memorable experience for someone, as this aligns with our values at StudySmarter.
✨Tip Number 2
Familiarise yourself with COSHH regulations and health & safety standards. Being knowledgeable about these topics will demonstrate your commitment to maintaining a safe and clean environment, which is crucial for the Public Area Attendant role.
✨Tip Number 3
Emphasise your attention to detail in your conversations. Mention specific instances where your keen eye helped improve cleanliness or service standards, as we value individuals who can spot and rectify issues quickly.
✨Tip Number 4
Be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues in previous roles, as teamwork is essential in creating a positive atmosphere and delivering excellent service.
We think you need these skills to ace Public Area Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and cleaning roles. Emphasise any previous work where you maintained high standards of cleanliness and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples of how you've positively impacted others in previous roles.
Highlight Teamwork Skills: Since the role involves working as part of a team, be sure to mention your ability to collaborate effectively with colleagues. Share examples of how you've supported team members in achieving common goals.
Show Attention to Detail: In your application, demonstrate your eagle-eye for detail. You could mention instances where your attention to cleanliness or safety standards made a difference in your previous jobs.
How to prepare for a job interview at The Hoxton
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for creating memorable guest experiences, whether it's through a meal, an event, or simply providing excellent service.
✨Demonstrate Attention to Detail
Since the role requires an eagle-eye for detail, be prepared to discuss how you ensure high standards in cleanliness and maintenance. You might want to share specific examples of how you've identified and addressed issues in past roles.
✨Emphasise Teamwork and Positivity
The company values a supportive team environment, so highlight your ability to work well with others. Share stories that showcase your positive attitude and how you contribute to a fun and collaborative workplace.
✨Be Ready to Discuss Health & Safety Standards
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you would handle potential hazards and ensure compliance with COSHH regulations, demonstrating your commitment to maintaining a safe environment.
