At a Glance
- Tasks: Welcome guests, manage luggage, and create memorable experiences in a vibrant hotel.
- Company: The Hoxton, Edinburgh - a modern hotel in the heart of the city.
- Benefits: Competitive salary, 29 days holiday, free food during shifts, and training opportunities.
- Other info: Enjoy team parties, volunteer time off, and great discounts across our hotels.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: A love for hospitality and a positive, helpful attitude.
The predicted salary is between 20000 - 25000 £ per year.
Reporting to the Front Office Manager, you’ll provide a naturally friendly, helpful and responsive level of service to all guests, ensuring they are treated as individuals and will want to return.
The Hoxton, Edinburgh is a modern, neighborhood hotel located in the charming West End of Edinburgh, our first Hoxton hotel in Scotland. Set across 11 beautiful Georgian townhouses, the property houses 214 bedrooms, an open lobby and bar, an all‑day Italian trattoria Patatino, a retro‑inspired cinema, the flexible event space The Get Together and The Apartment – a unique signature spot for meetings and private dinners.
The Hoxton is a series of open‑house hotels that aim to be more than a place to sleep – we provide a space where guests can hang out with locals and immerse themselves in the vibrant, welcoming neighbourhood.
What's in it for you:
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast‑growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do:
- Be the first face our guests see, treating them as individuals, making them feel welcome and their stay special – the Hox way.
- Deal with the coming and going of guests, answering questions, guiding them through the property, and giving directions in the neighbourhood.
- Jump in to help the team, wearing multiple hats and supporting teamwork.
- Show guests to their rooms, providing information and helping with any amenities.
- Coordinate with front desk to manage guest luggage storage and handle guest luggage with care.
- Ensure the lobby and entrance are kept tidy and presentable.
What We’re Looking For:
- Individuals who value authenticity and are not clones in suits.
- Passion for hospitality – for drinks, meals, events or a bed for the night.
- A positive impact mindset, leaving guests with a memorable experience.
- Self‑lessness – we leave our egos at the door and get things done.
- Willingness to try new things and experiment.
- A sense of humor that makes shared moments enjoyable.
- A supportive, hard‑working team player who enjoys fun along the way.
- An attitude of helpfulness and confidence in answering questions.
- Passion for exceeding guests’ expectations.
Luggage Porter employer: The Hoxton
The Hoxton, Edinburgh is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued for their individuality and passion for hospitality. With competitive salaries, generous holiday allowances, and opportunities for personal and professional growth, employees are encouraged to thrive in a creative environment that celebrates diversity and teamwork. Located in the charming West End of Edinburgh, staff enjoy unique perks such as discounts across the Ennismore family and the chance to engage with the local community through volunteering initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Hoxton's vibe online. Understanding their values and how they treat guests will help you connect during your chat.
✨Tip Number 2
Practice your people skills! As a Luggage Porter, you'll be the first face guests see. Role-play with a friend to nail that friendly, welcoming attitude that The Hoxton is all about.
✨Tip Number 3
Be ready to share your stories! Think of times when you went above and beyond for someone. This shows your passion for hospitality and aligns with The Hoxton's goal of creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're genuinely interested in being part of The Hoxton team. Don’t miss out on this opportunity!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and what makes you unique.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Luggage Porter. It shows us you’ve done your homework!
Keep It Friendly:Since we’re all about creating a welcoming atmosphere, use a friendly tone in your application. Show us that you can connect with guests and make them feel special right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Hoxton, Edinburgh!
How to prepare for a job interview at The Hoxton
✨Know the Company
Before your interview, take some time to research The Hoxton and its unique approach to hospitality. Understand their values and what makes them stand out in the industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Show Your Personality
As a Luggage Porter, you'll be the first face guests see, so let your personality shine through! Be friendly and approachable during the interview. Share anecdotes that highlight your passion for hospitality and how you’ve made guests feel welcome in the past.
✨Demonstrate Team Spirit
The Hoxton values teamwork, so be prepared to discuss examples of how you've worked collaboratively in previous roles. Highlight situations where you’ve jumped in to help colleagues or contributed to a positive team environment. This will show that you’re a supportive team player who fits their culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of scenarios where you’ve dealt with difficult situations or exceeded guest expectations. Practising these responses will help you articulate your experience clearly and confidently.
