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- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable experience.
- Company: Join a vibrant hospitality team that values individuality and fun.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and free meals during shifts.
- Why this job: Create unforgettable moments for guests while enjoying a supportive team environment.
- Qualifications: A positive attitude and eagerness to learn; previous experience is a bonus but not essential.
- Other info: Opportunities for career growth, regular team events, and a focus on wellbeing.
The predicted salary is between 1200 - 1680 £ per month.
What you'll do...
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams.
What we're looking for...
- It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
- Competitive salary.
- 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Receptionist in London employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First things first, get your networking game on! Chat with friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Don’t underestimate the power of a friendly follow-up! After an interview, drop a quick thank-you email to show your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Before any interview, run through common questions and answers with a mate. This will help you feel more confident and articulate when discussing your passion for hospitality and how you can contribute to the team.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got any previous hotel experience, even if it's not a must-have, let us know how it shaped your attitude towards helping others.
Show Your Team Spirit: We’re all about teamwork here at StudySmarter. Mention any experiences where you’ve collaborated with others or supported your colleagues. We love to see that you’re up for working hard and having fun along the way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Hoxton
✨Show Your Friendly Side
As a receptionist, maintaining a positive and friendly attitude is key. During the interview, make sure to smile and engage warmly with your interviewer. This will showcase your ability to create a welcoming atmosphere for guests.
✨Know the Standard Operating Procedures
Familiarise yourself with common hotel reception procedures before the interview. Being able to discuss how you would handle guest arrivals, billing accuracy, and feedback recording will demonstrate your readiness to adhere to their standards.
✨Highlight Your Problem-Solving Skills
Since the role requires dealing with challenges independently, prepare examples of how you've successfully resolved issues in the past. This will show that you can stay calm under pressure and think on your feet.
✨Emphasise Team Collaboration
The job involves working closely with other teams, so be ready to talk about your experience in collaborative environments. Share stories that illustrate your ability to support colleagues and contribute to a fun, hard-working team.
