Maintenance Manager in London

We are looking for a Maintenance Manager to be part of our maintenance team at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all‑day restaurant – Chet’s serving Thai American comfort food.

What you’ll do:

• You will be responsible for the overall maintenance of the hotel’s physical facilities, maintenance costs, safety policies, and contractors.
• Your role is to ensure that the maintenance budget and stock levels are controlled, and that all employees are adhering to safety standards.
• To ensure that there is an effective PPM schedule in place.
• To maintain all plant rooms.
• To manage the onsite activity of all contractors.
• To order all maintenance supplies and ensure stock controls are in place.
• Responsible for all utility meter readings.
• Responsible for all water testing and treatment.
• To maintain records of all machinery and equipment including manufacturers’ details, specifications, and manuals.
• Assist with the preparation of all risk assessments.
• To ensure that all fire safety equipment is maintained and tested in a timely manner.
• To arrange and co‑ordinate quotations from suppliers in relation to maintenance work.
• To ensure that all senior management are aware of any serious defects within the building.
• To ensure that all hotel Standard Operating procedures are trained and adhered to.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team to ensure efficiency and cleanliness of all areas of the hotel.
• To monitor the performance of the team and give regular feedback.
• To ensure a good relationship is maintained between Maintenance, Housekeeping and Front Office.
• To pro‑actively identify opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams, and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all People documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• To play an active role in projects that involve the development and evolution of the Maintenance team.
• To pro‑actively project manage any changes in policies and procedures.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long‑term relationships with suppliers and contractors.
• To cover shift engineer shifts as required.

Qualifications:

• You have a high level of verbal and written communication skills and competent computer skills.
• You know all about building management and have experience of managing MEP.
• All‑things Health & Safety to ensure compliance monitoring and implementation of all procedures.
• You know how to use Facility management software.
• Stock Management is your thing!
• You have managed projects from start to finish including responsibility for budgets.
• You have experience leading a team with diverse and often specialist skill sets.
• You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything on.

What’s in it for you:

• Competitive salary and participation in the company discretionary bonus scheme.
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be OK, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and something a little extra when you hit the big milestones.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get‑togethers, from our team drinks to our birthday parties – we know how to have a good time.
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.