At a Glance
- Tasks: Create unforgettable experiences for guests and ensure their needs are met with a smile.
- Company: Join the vibrant Albie team at The Hoxton, Southwark.
- Benefits: Competitive salary, up to 28 days holiday, health cash plan, and free meals during shifts.
- Other info: Opportunities for growth, regular team events, and a supportive work environment.
- Why this job: Be part of a fun team that values individuality and creativity in hospitality.
- Qualifications: Experience in Front of House roles and a passion for making guests feel welcome.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Host to join the Albie team. The Hoxton, Southwark, is the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants - Albie & Seabird and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
Albie is our all-day lobby spot where you can expect proper breakfasts and comfy seats, crowd pleasing modern dishes and a killer wine and cocktail list to see out the night.
What you'll do...
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
- Ensure a smooth experience for our guests, occasionally help out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
What we're looking for...
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
- Competitive salary including TRONC up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Experience Host — Welcome & Shine in London employer: The Hoxton
At The Hoxton, Southwark, we pride ourselves on creating a vibrant and inclusive work environment where every team member can truly be themselves. As a Guest Experience Host, you'll enjoy competitive pay, generous holiday allowances, and a range of wellness benefits, all while being part of a supportive team that values fun and camaraderie. With ample opportunities for personal growth and development within our global family of brands, you'll find a rewarding career path in the heart of London’s dynamic hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Welcome & Shine in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Albie and The Hoxton's social media and website. This will help you understand their culture and values, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll be all about making guests feel welcome. Role-play with a friend or family member to nail down your approach to handling questions and requests.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share stories about times you've gone above and beyond for guests. This will highlight your genuine care for creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Albie team from the get-go!
We think you need these skills to ace Guest Experience Host — Welcome & Shine in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the Guest Experience Host role. Highlight any relevant experience you have in Front of House roles and how you've made guests feel welcome in the past.
Show Enthusiasm:We love a positive attitude! In your application, express your excitement about joining our team and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Hoxton.
How to prepare for a job interview at The Hoxton
✨Know the Company Vibe
Before your interview, get a feel for Albie's atmosphere. Check out their website and social media to understand their style and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Passion
Be ready to share specific examples from your past experiences where you went above and beyond for guests. Highlight moments where you made someone's day better, as this aligns perfectly with what they’re looking for in a Guest Experience Host.
✨Prepare for Situational Questions
Expect questions about how you'd handle various guest scenarios. Think about times when you had to think on your feet or resolve issues quickly. Practising these responses will help you demonstrate your problem-solving skills and proactive approach.
✨Bring Your Personality
Albie values authenticity, so don’t be afraid to let your personality shine through. Share your interests and what makes you unique. They want to see the real you, someone who can bring joy and laughter to the team and guests alike!
