At a Glance
- Tasks: Create unforgettable experiences for guests and ensure smooth service at our vibrant venue.
- Company: Join the dynamic team at The Hoxton, Southwark, a trendy London hotspot.
- Benefits: Enjoy competitive pay, up to 28 days holiday, and wellness support.
- Other info: Opportunities for growth, regular team events, and a supportive work environment.
- Why this job: Be part of a fun-loving team that values individuality and creativity.
- Qualifications: Experience in hospitality and a passion for making people feel welcome.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Host to join the Seabird team at The Hoxton, Southwark. This London borough is known for its colourful history. We have 192 bedrooms, 2 restaurants – Albie & Seabird – and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
Responsibilities
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
- Ensure a smooth experience for our guests, occasionally helping out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
Qualifications
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Benefits
- Competitive salary including TRONC.
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok – we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Experience Host — Front of House (London) employer: The Hoxton
At The Hoxton, Southwark, we pride ourselves on creating a vibrant and inclusive work culture where every team member can truly be themselves. As a Guest Experience Host, you'll enjoy competitive benefits including up to 28 days of holiday, a health cash plan, and opportunities for personal growth within our global family of brands. Join us in a dynamic environment that values hard work, fun, and memorable guest experiences, all while enjoying the stunning views from our rooftop restaurant.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Front of House (London)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll need to charm guests and handle requests smoothly. Role-play with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for hospitality! Be ready to share stories about times you've gone above and beyond for guests. This will show that you genuinely care about making people feel welcome.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at The Hoxton!
We think you need these skills to ace Guest Experience Host — Front of House (London)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and passion for hospitality.
Tailor Your Application:Make sure to customise your application to fit the Guest Experience Host role. Highlight your previous Front of House experience and how it aligns with our values at Seabird. We love seeing how you can contribute to our team!
Show Your Passion:We’re all about hospitality, so share your enthusiasm for creating memorable experiences. Whether it’s a story from a past job or a personal anecdote, let us know why you care about making guests feel welcome.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Hoxton
✨Know the Company
Before your interview, take some time to research The Hoxton and its unique vibe. Familiarise yourself with their restaurants, especially Seabird and Albie, and understand what makes them special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
During the interview, share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. Highlight your passion for hospitality and how it aligns with the company's values. Remember, they want someone who truly cares about making people feel welcome!
✨Be Yourself
The Hoxton is all about authenticity, so don’t be afraid to let your personality shine through. Share your unique experiences and what makes you, you! They’re looking for individuals who can bring their true selves to work, so embrace that during your interview.
✨Prepare for Situational Questions
Expect questions that assess how you handle various guest scenarios. Think of times when you had to anticipate a guest's needs or resolve an issue on the spot. Practising these responses will help you demonstrate your problem-solving skills and ability to exceed guest expectations.
