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For Companies At a Glance
- Tasks: Manage bookings and deliver outstanding client service in a fast-paced environment.
- Company: Join a vibrant team at a leading hospitality brand with a focus on creativity and collaboration.
- Benefits: Enjoy competitive salary, 25 days holiday, health cash plan, and amazing discounts.
- Why this job: Be part of a dynamic team where your sales skills can shine and make a real impact.
- Qualifications: Experience in sales within hotels or events, and a knack for building strong relationships.
- Other info: Opportunities for growth, training, and fun team events await you!
The predicted salary is between 36000 - 60000 £ per year.
What you’ll do…
- Booking Journey Ownership: Manage bookings from the point of enquiry, proposal, negotiation & contracting, to follow up – allowing Ops to do their thing delivering in the gap between handover and follow up.
- Client Service Excellence: Deliver outstanding service through prompt responses, site inspections, hotel tours, and thoughtful follow-ups.
- System Management: Use Delphi & Opera to block space, generate contracts, create function sheets, raise invoices, input room lists, track deposits/payments - all in line with SOPs.
- Third Party Platforms: Assistance in third party platform management as requested and required.
- Short-Lead vs Long-Lead: Lead strong with short lead bookings, however have an awareness on capacity to assist with long-lead as needed.
- Communication: Build strong relationships with hotel departments and central teams, ensuring smooth operational handovers and flawless execution.
- Revenue Contribution: Feed into forecasting and budget tracking through pipeline insight, weekly revenue meetings, and strategic yielding. Also contribute to upselling for each property, whilst balancing client relations to maximise revenue opportunities at every point of the client lifecycle.
- Cross-Site Support: Conduct site inspections, Ops meetings and ad hoc requests across all London hotels, supporting the wider GME team with proactive sales and ad-hoc projects.
- Operations Handover: Attend and contribute to weekly ops meetings, ensuring all details are communicated and follow-ups are actioned.
- Client Relationships: Prioritise developing client connections to drive loyalty, repeat business, and reputation as the go-to contact for GME in London.
- Culture & Teamwork: Contribute to a positive team culture, collaborate effectively, and bring creativity to problem-solving.
What we’re looking for…
- Experience working within reactive sales in groups or events within hotels, venues or private members clubs.
- Someone who gets a kick out of converting sales, with a track record of beating targets.
- Experience using a system like OPERA and DELPHI would be an advantage.
- A people person, great at building strong and lasting relationships.
- You enjoy working at a fast pace, know how to stay organised and get the details right.
- You’re looking for a challenge and a place where you can be you (no clones in suits here).
- You’re not precious. We leave our egos at the door and help get stuff done.
What’s in it for you...
- Competitive salary.
- 25 days holiday (and bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require about anything and a network of mental health first aiders.
- Retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- We’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Groups, Meetings & Events (GME) Sales Executive in London employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups, Meetings & Events (GME) Sales Executive in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what employees are saying. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the GME Sales Executive role. Highlight your experience in reactive sales and how you've built strong client relationships in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups. After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our awesome team.
We think you need these skills to ace Groups, Meetings & Events (GME) Sales Executive in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about managing bookings and delivering client service excellence. A little personality goes a long way!
Tailor Your Experience: Make sure to highlight your relevant experience in reactive sales, especially within hotels or events. We love seeing how you've beaten targets and built strong relationships, so don’t hold back on those achievements!
Be Detail-Oriented: Since this role involves a lot of system management and attention to detail, showcase your organisational skills in your application. Mention any experience with systems like OPERA and DELPHI, as it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Hoxton
✨Know Your Booking Journey
Familiarise yourself with the entire booking process from enquiry to follow-up. Be ready to discuss how you would manage each stage and ensure smooth transitions between operations. This shows you understand the role and can handle the responsibilities.
✨Showcase Client Service Excellence
Prepare examples of how you've delivered outstanding client service in past roles. Think about specific situations where your prompt responses or thoughtful follow-ups made a difference. This will highlight your people skills and commitment to client satisfaction.
✨Get Comfortable with Systems
If you have experience with OPERA or DELPHI, be sure to mention it! If not, do a bit of research on these systems and be prepared to discuss how you would quickly learn to use them. Demonstrating your tech-savviness can set you apart.
✨Build Relationships
Think about how you can build strong relationships with hotel departments and clients. Prepare to share your strategies for maintaining connections and driving loyalty. This is key for the role, so showing you’re a natural at networking will impress the interviewers.
