At a Glance
- Tasks: Manage bookings, support events, and ensure a memorable guest experience.
- Company: Join The Hoxton, a vibrant hotel brand in Amsterdam.
- Benefits: Competitive salary, 25 days holiday, free meals, and ongoing training.
- Other info: Enjoy team parties, volunteer time off, and wellness support.
- Why this job: Be part of a fun team creating unforgettable hospitality experiences.
- Qualifications: Experience in hospitality, strong organisational skills, and a passion for service.
Manage an inbox and phone system, answering calls and emails, distributing enquiries, ensuring a quick response time & memorable first impression of Ennismore and The Hoxton.
Keep things running smoothly by supporting our reactive Groups & Events sales team, including implementing and maintaining systems, regular reporting and analysis on revenues and forecasting, processing commissions, and diary management.
Use our booking system to maintain an up to date database and booking system. Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.
Gain insight and experience managing the booking process by supporting our Groups & Events team as needed. Get involved with projects across the Hotel working with other teams as required.
Experience working within hospitality or a similar role; you're looking for an opportunity to take the next step into a career in reactive groups & event sales. Someone who is proud of their attention to detail and knows how to stay organised while working at a fast pace.
You're confident using systems such as Outlook, Excel, Microsoft Word (experience using OPERA Cloud and Delphi would be an advantage). You are fluent in English, both written and spoken. Dutch language skills are an advantage.
You're looking for a place where you can be you; no clones in suits here. Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night. You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You're not precious. We leave our egos at the door and help get things done. You're up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we'd have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way. It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
What's in it for you…
- Become part of a team that's very passionate about creating great hospitality experiences.
- Competitive salary.
- 25 days holiday (plus bank holidays).
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get-togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- It's ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
- Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
- Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
Groups, Meetings & Events Coordinator in London employer: The Hoxton
The Hoxton in Greater London is an exceptional employer, offering a vibrant work culture where creativity and innovation thrive. As a Lead Bartender, you'll enjoy competitive pay, comprehensive benefits, and ample opportunities for professional growth within our global family of brands, all while working in a dynamic environment that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Groups, Meetings & Events Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hoxton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hoxton
Don't be shy about reaching out to The Hoxton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups, Meetings & Events Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hoxton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hoxton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
