At a Glance
- Tasks: Deliver and collect linen, maintain cleanliness, and support the housekeeping team.
- Company: Join The Hoxton, a vibrant hotel chain known for its welcoming atmosphere.
- Benefits: Competitive pay, 29 days holiday, free meals, and discounts across the group.
- Other info: Enjoy regular team events and opportunities for personal development.
- Why this job: Be part of a passionate team creating memorable guest experiences in a creative environment.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
Company Description
We are looking for a Linen Porter to join the team at The Hoxton, Shoreditch.
The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.
Job Description
What you'll do...
- To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
- To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
- To ensure that all guest rooms adhere to all brand standards and quality audit standards.
- To oversee the delivery and collection of linen and terry on a daily basis.
- To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
- To ensure guest floors are clean and well maintained at all times.
- To assist with other tasks to support the housekeeping team as required.
- To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
- To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
- To attend all training sessions required.
- To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
- To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
Qualifications
What we're looking for...
- Communication skills to ensure smooth team work.
- You have the ability to build relationships with colleagues and customers.
- You're keen on the details and ensuring our rooms are to the highest standards for our guests.
- Go and do attitude - We are in it together!
Additional Information
What's in it for you...
- Competitive salary
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Linen Porter employer: The Hoxton
At The Hoxton Holborn, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Waiter at Rondo, you'll enjoy competitive perks, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable guest experiences in the heart of Holborn.
StudySmarter Expert Advice🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around The Hoxton and soak in the vibe. Familiarising yourself with the space can help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Linen Porter, you'll be interacting with guests and team members. Think of some scenarios where you can showcase your friendly attitude and problem-solving skills. We want to see that you can bring good energy to the team!
✨Tip Number 3
Be ready to roll up your sleeves! This job is all about getting hands-on, so come prepared to discuss how you've tackled similar tasks in the past. Show us your practical approach and willingness to dive into the work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Hoxton. Don’t miss out on this opportunity!
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your enthusiasm for creating memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making people feel welcome.
Be Yourself:We value authenticity, so don’t be afraid to show your personality in your application. Whether it’s a fun anecdote or a unique perspective on teamwork, let us get to know the real you. Remember, we’re looking for individuals who want to be themselves and contribute to our collaborative team!
Highlight Your Attention to Detail:As a Linen Porter, attention to detail is key! Make sure to mention any relevant experiences where you’ve demonstrated this skill. Whether it’s maintaining cleanliness or managing inventory, we want to see how you take pride in your work and ensure everything is up to standard.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll be one step closer to joining our fantastic team at The Hoxton. We can’t wait to see your application!
How to prepare for a job interview at The Hoxton
✨Know Your Linen Basics
Before heading into the interview, brush up on your knowledge of linen types and laundry processes. Being able to discuss how you would handle different fabrics or manage laundry operations will show that you're serious about the role.
✨Show Your Hospitality Passion
The Hoxton values a passion for hospitality, so be ready to share examples of how you've created memorable experiences for guests in the past. Whether it's a small gesture or a big effort, let your enthusiasm shine through!
✨Demonstrate Team Spirit
Since this role involves working closely with the housekeeping team, highlight your ability to collaborate and support others. Share stories that showcase your teamwork skills and how you contribute positively to a group dynamic.
✨Be Ready for Practical Questions
Expect some practical questions about handling challenges in a hotel environment. Think about scenarios where you had to solve problems or maintain high standards under pressure, and be prepared to discuss your approach.
