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For Companies At a Glance
- Tasks: Create memorable experiences for guests and handle reservations with a smile.
- Company: The Hoxton Shepherd’s Bush, a vibrant hotel in a diverse neighbourhood.
- Benefits: Earn up to £16/hour, enjoy 28 days holiday, and access health perks.
- Why this job: Join a fun team where you can be yourself and make a real impact.
- Qualifications: Experience in hospitality and a passion for making people feel welcome.
- Other info: Opportunities for growth, regular team events, and a supportive work environment.
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner.
What you’ll do…
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
- Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
What we’re looking for…
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you…
- Competitive salary up to £16 per hour including TRONC.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- We’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and something extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Host – Chets employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host – Chets
✨Tip Number 1
Get to know the vibe of The Hoxton and Chet’s before your interview. Familiarise yourself with their unique blend of Thai-American cuisine and the overall atmosphere. This way, you can show off your passion for hospitality and how you’d fit right in!
✨Tip Number 2
Practice your people skills! Since the role is all about making guests feel welcome, think of some examples from your past experiences where you’ve gone above and beyond for someone. We want to hear those stories during the chat!
✨Tip Number 3
Don’t be shy about showing your personality! The Hoxton loves individuals who are genuine and fun. Bring your authentic self to the table and let us see how you can contribute to the team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, it gives you a chance to explore more about what we offer and how you can grow with us.
We think you need these skills to ace Host – Chets
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and passion for hospitality.
Tailor Your Application: Make sure to customise your application to fit the role at Chet’s. Highlight your previous experience in Front of House roles and how you’ve made guests feel welcome in the past. We love a good story!
Show Your Passion: Express your love for hospitality in your application. Whether it’s about a memorable dining experience or a time you went above and beyond for a guest, we want to hear about it. Your enthusiasm is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Hoxton
✨Know the Hoxton Vibe
Before your interview, get familiar with The Hoxton's unique atmosphere and values. Understand what makes Chet’s special and how it blends Thai and American cuisine. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Your Hospitality Passion
Be ready to share specific examples from your previous roles where you went above and beyond for guests. Highlight moments when you created memorable experiences or solved problems proactively. This will demonstrate your passion for hospitality and your ability to make guests feel welcome.
✨Embrace the Team Spirit
The Hoxton values teamwork and a fun work environment. During the interview, express your enthusiasm for collaboration and share stories that showcase your ability to support colleagues and contribute to a positive atmosphere. Remember, they want someone who can fit into their lively culture!
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview, where you might need to handle a guest's request or complaint. Practice responding to common scenarios in a friendly and efficient manner. This will not only show your skills but also your ability to think on your feet and maintain a positive attitude under pressure.
