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- Tasks: Create unforgettable guest experiences and lead a dynamic team at The Hoxton.
- Company: Join the vibrant team at The Hoxton, Southwark, a trendy hotel in London.
- Benefits: Enjoy competitive salary, up to 28 days holiday, and wellness support.
- Why this job: Be the face of hospitality and make every guest feel special.
- Qualifications: 2+ years in hospitality with a passion for guest experience.
- Other info: Great opportunities for career growth and fun team events.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Head Host – Albie role at The Hoxton
Company Description
The Hoxton, Southwark is our third location in London, only a skip & a hop away from the South Bank. 192 rooms, a bustling ground‑floor restaurant, bar and terrace, The Apartment, a unique meeting & events space, a roof‑top restaurant and bar with indoor and outdoor seating, and a brand‑new coworking space spread over six floors.
What you’ll do
- You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular.
- Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
- Have a firm grip of the CRM booking system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead.
- Work closely with the management to deliver a consistently excellent experience in our spaces.
Qualifications
- A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the hotel for our guests.
- 2+ years’ experience in a similar hospitality Host / Front of House / Maître’D management role in a busy, bustling environment.
- Experience using CRM booking systems and table management.
- Exceptional attention to detail in a fast‑paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
- You’re looking for a place where you can be you; no clones in suits here.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying almost everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you
- Competitive salary
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be OK – we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our bi‑annual parties – we know how to have a good time.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Hospitality
#J-18808-Ljbffr
Head Host – Albie employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host – Albie
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a Head Host, like handling guest complaints or managing busy periods. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Hoxton family and ready to bring your unique flair to the team.
We think you need these skills to ace Head Host – Albie
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s what we’re all about!
Tailor Your Application: Make sure to customise your application for the Head Host role. Highlight your relevant experience in hospitality and how you’ve created memorable guest experiences in the past. We love seeing how you fit into our vibe!
Be Detail-Oriented: Attention to detail is key in our fast-paced environment. Double-check your application for any typos or errors before hitting send. We appreciate candidates who take the time to get it right!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Hoxton
✨Know the Company Inside Out
Before your interview, make sure you research The Hoxton, Southwark thoroughly. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Passion
As a Head Host, your personality is key! Be prepared to share specific examples of how you've delighted guests in previous roles. Think about times when you went above and beyond to create memorable experiences, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Skills
Since you'll be leading a team, come ready to discuss your leadership style. Share how you motivate and empower your team, especially in a fast-paced environment. Highlight any experience you have in training or mentoring others, as this will resonate well with the interviewers.
✨Be Ready to Discuss CRM Systems
Familiarise yourself with CRM bookings systems and table management, as these are crucial for the role. Be prepared to talk about your experience with these tools and how you’ve used them to enhance guest experiences. Showing confidence in this area will set you apart from other candidates.
