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For Companies At a Glance
- Tasks: Lead our front office team to create unforgettable guest experiences every day.
- Company: Join The Hoxton, a vibrant hotel in a historic building in Holborn.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and amazing discounts.
- Why this job: Be part of a fun, supportive team that values individuality and creativity.
- Qualifications: Experience in hospitality and a passion for making guests feel special.
- Other info: Opportunities for growth, training, and regular team events await you!
The predicted salary is between 28800 - 42000 £ per year.
We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What We’re Looking For…
- Hotel or leisure related experience in a similar role.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s In It For You…
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Service Manager employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the Hoxton brand and its unique culture. Understanding their approach to hospitality and how they engage with guests will help you align your interview responses with their values.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to motivate a team. The role requires inspiring others, so having specific stories ready will demonstrate your capability.
✨Tip Number 3
Brush up on your knowledge of front desk operating systems like Opera and GDS. Being able to discuss your familiarity with these tools during the interview can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for hospitality by discussing recent trends or innovations in the industry. This will not only highlight your enthusiasm but also your commitment to providing memorable experiences for guests.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and guest services. Emphasise any leadership roles you've held and your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how you can contribute to creating memorable experiences for guests. Mention specific examples from your past roles that demonstrate your skills.
Showcase Relevant Skills: Highlight your familiarity with front desk operating systems like Opera and your understanding of GDS. If you have experience managing overbooking levels or working in a fast-paced environment, be sure to include that.
Be Authentic: The Hoxton values individuality, so let your personality shine through in your application. Share why you want to work there and how you align with their culture of fun and teamwork.
How to prepare for a job interview at The Hoxton
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with what The Hoxton is looking for.
✨Demonstrate Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired your team in the past. Highlight any experience you have in empowering others to deliver exceptional service.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera or similar front desk operating systems, make sure to mention it. If not, do a bit of research on these systems so you can speak confidently about them. Understanding GDS will also give you an edge in the interview.
✨Be Ready to Problem Solve
The role involves ensuring everything runs smoothly and finding solutions to hiccups. Prepare to discuss scenarios where you've successfully resolved issues in a fast-paced environment. This will demonstrate your ability to think on your feet and maintain a positive guest experience.
