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- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Hoxton.
- Company: Join a vibrant, historic hotel in the heart of London.
- Benefits: Enjoy competitive pay, 28 days holiday, and wellness support.
- Why this job: Make a real impact in hospitality while having fun with your team.
- Qualifications: Experience in hospitality and a passion for guest satisfaction.
- Other info: Opportunities for growth, training, and regular team events await you!
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn. The property is a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. It now houses 230 bedrooms, the Apartment, and the Rondo and La Cave dining venues, all within close proximity to London’s premier shopping and entertainment districts.
Responsibilities
- Support the day‑to‑day operations of the Front Office, leading and inspiring receptionists to deliver a memorable, effortless experience for our guests.
- Lead by example, keeping the team motivated and empowered, and encourage staff to feel confident when seeking assistance.
- Contribute to business success by ensuring optimal rate utilisation, managing overbooking levels, and working with the team to maintain full and happy occupancy.
- Ensure everything runs smoothly and looks sharp, collaborating with the team to resolve any hiccups.
Qualifications
- Hotel or leisure related experience in a similar role.
- Familiarity with Opera or other front‑desk operating systems and GDS – a strong advantage.
- A passion for hospitality and a commitment to providing a positive, memorable impact on guests.
- Team‑oriented, no‑preference for clout; a willingness to roll up sleeves and get things done.
- Openness to trying new approaches and attempting everything at least once.
- Strong interpersonal skills and a sense of humour that lightens any situation.
Benefits
- Competitive salary.
- 28 days holiday (inclusive of bank holidays), pension, and life insurance.
- Health cash plan to support physical and mental wellbeing.
- Confidential hotline and a network of mental‑health first‑aiders.
- Retail and hospitality perks through partners.
- Free night at The Hoxton and a meal for two in your first week.
- Meals provided during your shift.
- Discounts across the Ennismore family.
- Opportunities to progress and switch roles within a global brand portfolio.
- Training and learning academies to broaden your skill set.
- Extra time off to volunteer with partner charities.
- Regular team gatherings, drinks, and bi‑annual parties.
- Enhanced family leave and an annual diversity & inclusion calendar of events.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Hospitality
Location: London, England, United Kingdom
Guest Service Manager employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Hoxton. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching The Hoxton's values and culture. We want to see how you can fit in and contribute to our team. Show us your passion for hospitality and how you can make a memorable impact on our guests!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We love a good sense of humour, so don’t be afraid to let your personality shine through while discussing your experience and skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who show initiative and enthusiasm for joining our team.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to creating memorable guest experiences. We want to see how you can bring that passion to The Hoxton!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Service Manager role. Highlight relevant experience, especially with front-desk systems like Opera, and showcase your leadership skills. We appreciate when applicants take the time to connect their background to our needs.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine in your application. A sense of humour can go a long way in hospitality, so if it fits, sprinkle a bit of your unique style into your writing. We’re looking for someone who can inspire and motivate the team!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly. Plus, it shows you’re keen on joining our team at The Hoxton!
How to prepare for a job interview at The Hoxton
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Hoxton and its unique offerings. Research the property’s history, its dining venues, and what sets it apart in the hospitality industry. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Guest Service Manager, leading a team is crucial. Prepare examples of how you've motivated and inspired your previous teams. Think about specific situations where you’ve resolved conflicts or improved team morale, as this will demonstrate your capability to lead by example.
✨Emphasise Your Customer Focus
The role is all about creating memorable experiences for guests. Be ready to discuss times when you went above and beyond for a customer. Highlight your passion for hospitality and how you ensure guests leave with a smile, as this aligns perfectly with the company’s values.
✨Be Yourself and Have Fun
Interviews can be nerve-wracking, but remember to let your personality shine through. The Hoxton values a sense of humour and openness, so don’t be afraid to show your authentic self. A relaxed attitude can help create a positive atmosphere during the interview.
