At a Glance
- Tasks: Lead the front desk team to create unforgettable guest experiences and manage bookings efficiently.
- Company: The Hoxton, a vibrant hotel in Shoreditch with a focus on hospitality excellence.
- Benefits: Competitive salary, generous holidays, health support, and free meals during shifts.
- Other info: Exciting opportunities for career advancement within the Ennismore family.
- Why this job: Join a dynamic team and make a real difference in guests' stays while growing your career.
- Qualifications: Experience in hospitality and knowledge of front desk systems like Opera is a plus.
The predicted salary is between 30000 - 40000 € per year.
The Hoxton in Shoreditch is seeking a Guest Service Manager to oversee the Front Office operations. You will inspire receptionists to deliver memorable experiences for guests, manage bookings effectively, and ensure that everything runs smoothly. A background in hospitality and familiarity with front desk systems such as Opera is advantageous.
The position offers a competitive salary, generous holiday entitlement, and a range of perks including health support, free meals during shifts, and opportunities for career growth within the Ennismore family.
Guest Experience Leader - Inspire Front Desk Excellence employer: The Hoxton
The Hoxton in Shoreditch is an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. With competitive salaries, generous holiday entitlements, and a host of benefits including health support and free meals during shifts, employees are well-supported. Additionally, the opportunity for career growth within the Ennismore family makes it an attractive place for those looking to advance in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Leader - Inspire Front Desk Excellence
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who work at The Hoxton or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be prepared with questions! When they ask if you have any questions, hit them with thoughtful ones about their team culture or how they measure success in guest experiences. It shows you’re genuinely interested and engaged.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Guest Experience Leader - Inspire Front Desk Excellence
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences where you've gone above and beyond to create memorable moments for guests – it’s all about that personal touch!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Guest Experience Leader role. Mention any familiarity with front desk systems like Opera, as it’ll show we’re on the same page.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for key achievements and avoid jargon – we want to see your personality come through without getting lost in complicated language.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Hoxton
✨Know Your Stuff
Make sure you’re familiar with the Hoxton's values and what makes their guest experience stand out. Research their approach to hospitality and think about how your background aligns with their mission.
✨Showcase Your Leadership Skills
As a Guest Experience Leader, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, especially in high-pressure situations. Highlight your ability to motivate others and create a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific guest situations or operational challenges. Think through potential scenarios and prepare your responses, focusing on problem-solving and maintaining a high standard of service.
✨Familiarise Yourself with Front Desk Systems
If you have experience with systems like Opera, be ready to discuss it. If not, do a bit of research on common front desk software and be prepared to explain how you would quickly get up to speed with new technology.
