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- Tasks: Lead a team to create unforgettable guest experiences at the front desk.
- Company: Join a top hotel chain in vibrant Greater London.
- Benefits: Enjoy competitive pay, staff discounts, and mental wellbeing support.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel chain in Greater London is seeking an experienced Guest Service Manager to support daily operations in the Front Office. The role involves inspiring a team of receptionists to deliver top-notch guest experiences and ensuring optimal operational efficiency.
The ideal candidate should have a strong background in hospitality and a passion for providing excellent customer service.
Competitive salary and a range of benefits including staff discounts and mental wellbeing support are offered.
Guest Experience Lead, Hotel Front Desk employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead, Hotel Front Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Guest Experience Lead role!
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you stand out!
✨Tip Number 3
Research the hotel chain! Familiarise yourself with their values and what makes them unique. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those tricky questions. Plus, applying directly shows your enthusiasm for the role and the company!
We think you need these skills to ace Guest Experience Lead, Hotel Front Desk
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences – it’ll show us you’re the right fit for our team!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Lead role. Highlight relevant skills and experiences that align with the job description, so we can see how you’d be a perfect match for our hotel front desk.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and avoid jargon. We appreciate straightforward communication, and it’ll help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy and quick!
How to prepare for a job interview at The Hoxton
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s values and services. Research the company’s reputation for guest experience and be ready to discuss how your background aligns with their mission.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you’ll need to inspire your team. Prepare examples of how you’ve successfully led a team in the past, focusing on your ability to motivate others and enhance guest satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of specific instances where you turned a negative guest experience into a positive one, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to guest feedback or how they support their staff’s mental wellbeing. This shows your genuine interest in both the role and the company culture.
